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https://www.infoworld.com/article/3227548/eight-ways-technology-is-changing-the-service-industry.html
Eight Ways Technology is Changing the Service Industry ... There are many cloud-based applications for IT service delivery tasks such as Customer Relationship Management, Help Desk, Remote Network ...
https://www.researchgate.net/publication/235288208_Technology-enabled_service_delivery_An_investigation_of_reasons_affecting_customer_adoption_and_rejection
The use of technology to enable or facilitate the delivery of services has the potential to benefit customers and service providers alike. Correspondingly, however, the purposes to which ...
https://www.kbc.co.ke/ps-roots-for-technology-enabled-service-delivery/
Jan 29, 2020 · Principal Secretary for ICT and Innovation Jerome Ochieng has said the government is committed to the ongoing digital transformation to ensure effective and efficient public service delivery.Author: Margaret Kalekye
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