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http://workhorsegrowth.com/perspective/technology-enabled-service/
The stack of technology-enabled services businesses include infrastructure as a service (IaaS), platform as a service (PaaS) and software as a service (SaaS) businesses. The "as a service" delivery model is transforming every business that designs and sells technology or consumes technology as an input.
https://www.emerald.com/insight/content/doi/10.1108/09564230210421173/full/html
Mar 01, 2002 · The use of technology to enable or facilitate the delivery of services has the potential to benefit customers and service providers alike. Correspondingly, however, the purposes to which technology is put, and the manner in which it is used, also has the potential to disenfranchise customers. Therefore the operational desirability and gains of any employment of technology to facilitate service ...Author: Rhett H. Walker, Margaret Craig‐Lees, Robert Hecker, Heather Francis
https://www.researchgate.net/publication/235288208_Technology-enabled_service_delivery_An_investigation_of_reasons_affecting_customer_adoption_and_rejection
Request PDF Technology-enabled service delivery: An investigation of reasons affecting customer adoption and rejection The use of technology to enable or facilitate the delivery of services ...
https://link.springer.com/chapter/10.1007/978-3-319-17356-6_44
Abstract. The use of technology to enable or facilitate the delivery of services can benefit customers and service providers alike. Correspondingly, however, the purposes to which technology is put, and the manner in which it is used, may run the risk of disenfranchising customers.Author: Rhett H. Walker, Margaret Craig-Lees
https://www.infoworld.com/article/3227548/eight-ways-technology-is-changing-the-service-industry.html
Service delivery often requires some sort of collaboration between a support engineer and the customer. A cloud environment provides a convenient solution for sharing documents, exchanging log ...
https://www.semanticscholar.org/paper/Customer-Service-and-Relationship-Management-in-the-Walker-Francis/e6d8de188c489eaf21c80d3058440c5a0b0b3bb3
Notwithstanding, evidence suggests that this enthusiasm may need to be tempered by acknowledging that, for a sizeable group of customers, technology-enabled service delivery may lead to less than satisfactory experiences that ultimately impact upon the ability to develop relationships of mutual benefit.
https://hkmabis3324.files.wordpress.com/2015/02/technology-enabled-service-delivery-customer-adoption-and-rejection.pdf
International Journal of Service Industry Management Technology-enabled service delivery: An investigation of reasons affecting customer ... H. Walker Margaret Craig-Lees Robert Hecker Heather Francis, (2002),"Technology-enabled service delivery", International Journal of Service Industry Management, Vol. 13 Iss 1 pp. 91 - 106
https://www.thefreelibrary.com/Technology-enabled+legal+service+delivery+for+older+adults%3a+what+can...-a0501719360
Jan 01, 2016 · Free Online Library: Technology-enabled legal service delivery for older adults: what can law learn from Telehealth? Findings from an international review of literature. by "Elder Law Review"; Elder legal assistance Laws, regulations and rules Methods Legal assistance to the aged Online legal information services Models Usage Telemedicine Influence
https://www.kbc.co.ke/ps-roots-for-technology-enabled-service-delivery/
Jan 29, 2020 · Principal Secretary for ICT and Innovation Jerome Ochieng has said the government is committed to the ongoing digital transformation to ensure effective and efficient public service delivery.Author: Margaret Kalekye
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