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https://www.infoworld.com/article/3227548/eight-ways-technology-is-changing-the-service-industry.html
Here are eight ways in which technology is changing IT services: 1. Search: When customers need help, their first instinct is to search online. Vendors should make sure their online company and product information is easy to find and that it’s optimized for search, so that the most relevant results appear first.
https://www.mckinsey.com/industries/travel-transport-and-logistics/our-insights/technology-delivered-implications-for-cost-customers-and-competition-in-the-last-mile-ecosystem
Aug 01, 2018 · In the medium term, autonomous delivery vehicles (ADVs) will be the dominant technology in last-mile delivery, with the power to both give consumers greater delivery convenience at lower cost and significantly alter the competitive landscape. The pace of tech development is faster than expected and is already transforming last-mile delivery
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
A 7 Step Process To Deliver Exceptional Service to the Business. CIOs can utilize a seven- step process that is logical and deliverables-driven to improve the delivery of services to the business. Let us examine how a newly appointed CIO addressed the challenge of improving the delivery of services …
https://www.inc.com/guides/cust_tech/20909.html
More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how you can use data management and analytics and insight-driven marketing to improve your customer care systems. There's no denying the fact that customer service is important to a small or mid-sized business.
https://www.healthcatalyst.com/how-technology-enabled-care-models-fix-healthcare-challenges
Nov 20, 2014 · The emerging emphasis on value production and population management will drive the adoption of new technology-enabled care delivery models that are more continuous (24X7), geographically dispersed, proactive, and patient- and ambulatory-centric. Of course, physicians will continue to actively see and treat sick patients every day, but new value-based payment models will drive the adoption of new, more efficient care delivery …
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
enhanced service delivery from the private sector, citizens/businesses view the public sector as another provider of ‘services’ – services for which they pay taxes. To address this, the public sector must find ways of improving the efficiency and effectiveness of its service delivery…
https://www2.deloitte.com/content/dam/Deloitte/no/Documents/technology/uk-con-the-next-generation.pdf
Delivering better, more innovative and intuitive technology and services faster and cheaper than ever before Focus on Business Outcomes Delivery of end-to-end, outcome based services driven and enabled by IT focussing on creating, building and maintaining business value Higher business dependency on IT
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