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https://www.tbs-sct.gc.ca/pubs_pol/opepubs/tb_b4/asd-dmps01-eng.asp
Alternative Service Delivery entails the pursuit of new and appropriate organizational forms and arrangements, including partnerships with other levels of government and other sectors, in order to improve the delivery of programs and services.
https://www.tbs-sct.gc.ca/pubs_pol/opepubs/tb_b4/asd-dmps-eng.asp
Alternative service delivery is improving the government's performance in delivering programs and services.
https://www.tbs-sct.gc.ca/pubs_pol/opepubs/tb_b4/information-eng.asp
Policy Notice - New Policy on Alternative Service Delivery. Date: February 19, 2002. To: Deputy Heads of Organizations subject to Schedule I, I.1 and II of the Financial Administration Act and other institutions subject to the Official Languages Act. Subject: New Policy on Alternative Service Delivery
https://www.tbs-sct.gc.ca/pubs_pol/opepubs/TB_B4/pg-gs/pg-gs01-eng.asp
For alternative service delivery arrangements that engage organizations outside of the Government of Canada, interpretation and application of the FIP policy should be done in conjunction with Treasury Board Secretariat.
https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=27916§ion=HTML
3.4 Delivering services more efficiently can be achieved by migrating clients to emerging and lower-cost channels, such as e-services, mobile e-services and social media, and through adopting alternative service delivery mechanisms and partnerships with other departments and jurisdictions.
https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=27916
3.2 Excellence in the design and delivery of services promotes confidence in government, and contributes to achieving public policy goals, outcomes as outlined in departmental Management Resources and Results Structures, efficient service delivery, and better service experiences for clients.
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https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32601
4.2.1.4 Working with TBS to make the departmental service inventory available through the Government of Canada open government portal according to TBS direction and guidance. Service standards. 4.2.1.5 Ensuring the development, management and regular review of service standards, related targets and performance information, for all services and all service delivery channels in use, according to TBS …
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