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https://www.sophos.com/en-us/legal/sophos-limited-use-software-license-agreement
1. LICENSE GRANT. This Agreement grants Licensee a limited, personal, non-transferable, non-exclusive, limited right to use the Software for the Purpose identified above. "Software" also includes any updates provided by Sophos, any modification made by Licensee, related documentation, material or information provided by Sophos.
Sophos Intercept X is the world’s best endpoint security, combining ransomware protection, deep learning malware detection, exploit prevention, EDR, XDR, and more – all in a single solution. 24/7 threat hunting, detection, and response delivered by an expert team as a fully-managed service.
https://www.sophos.com/en-us/company/contact.aspx
Go to Support Portal. Ottawa. 251 Laurier Ave W, Suite 800 Ottawa, ON, K1P 5J6 Canada. View map. Vancouver. 604-484-6400. Sophos Inc. Suite 1400, 777 …
https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Administration/Licensing/
Enhanced Support: 8 x 5 (8 hours a day, within business hours). Enhanced Plus Support : 24 x 7 (24 hours a day, 7 days a week). Once registered, the device can be used for an indefinite time period.
https://docs.sophos.com/esg/enterprise-console/5-5/help/en-us/esg/Enterprise-Console/tasks/sum_11_schedule.html
You can change this update interval. The minimum is 5 minutes and the maximum 1440 minutes (24 hours). We recommend an update interval of 10 minutes for threat detection data, so that you receive protection from new threats promptly after the detection data is published by Sophos. By default, an update manager checks the Sophos databank for software updates every 60 minutes.
https://community.sophos.com/intercept-x-endpoint/f/discussions/109387/schedule-sophos-software-updates
AFAIK the endpoint's AutoUpdate (AU) has no timer logic (except the regular schedule) so I guess (but might be completely wrong) it can either request any updates (including software/product), which is the default, or the installed version that translates to don't offer me product updates until my installed version is expired. And the policy ...
https://docs.sophos.com/sophos-cloud/customer-dashboard/help/en-us/PDF/scloud_30_heng.pdf
Real-time protection has been disabled for a computer for more than 2.5 hours. Real-time protection should be turned on at all times. Sophos Support may advise you to turn it off for a short period of time in order to carry out an investigation. Malware not cleaned up
https://www.sophos.com/en-us/support.aspx
Sophos Support Plans. Our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery. Receive Training As a Sophos Customer, you can attend our courses and webinars to stay up to date. Professional Services You’ve invested a lot of resources to get the best IT ...
https://www.techradar.com/uk/reviews/sophos-2020-antivirus-solutions
There's also live chat and email support, although it's for limited hours only: 8am to 8pm EST, Monday to Friday. Prices are reasonable, with a 10-device, one-year Home Premium license costing ...
https://support.sophos.com/support/s/article/KB-000036876?language=en_US
To subscribe to an RSS feed of information about appliance software updates, click the RSS icon to the right of the title. System software updates are installed automatically, but the installation can be delayed for a limited time so that they can also be installed manually using the Update Now button. Sophos Web Appliance SWA
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