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https://support.solarwinds.com/working-with-support#:~:text=SolarWinds%20is%20available%20to%20assist%20with%20technical%20product,Online%20Support%20Ticket%3A%20Submit%20an%20online%20support%20case
https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/business%20hours.htm
Business hours in your SWSD are based on the hours in which you offer support to your end-users. You can scope your Service Level Management Rules and reports around business hours as well. To define your organizational hours of operation, hover over the icon, select Setup, navigate to …
https://documentation.solarwinds.com/en/success_center/swsd/content/guide%20to%20the%20basics/business%20hours.htm
Business Hours. Here you will define business hours to adapt your business rules, Service Level Agreement, and reports to your working hours. The dropdown menu lets you select days, times and even holidays recognized per location. For further Business Hours details click here.
https://support.solarwinds.com/SuccessCenter/s/article/Virtual-Classrooms-General-Office-Hours
Virtual Classrooms General Office Hours. This is an interactive class where our trainers are available to take your questions and queries about Core, NPM, LEM, SAM, NTA and DPA. ... This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties ...
https://www.solarwinds.com/company/contact-us
Fax: +353 212 380 232. Asia, Pacific & Japan Headquarters. 6 Temasek Boulevard #32-01/02, Suntec Tower Four Singapore, 038986. Phone: +65 6593 7600. Fax: +65 6593 7601. Level 2, Theta House. 8-10 Beresford Square. Auckland Central 1010. New Zealand.
https://support.solarwinds.com/SuccessCenter/s/article/Create-an-SLA-report-showing-average-SLA-availability-during-business-hours
Use a SolarWinds Query Language (SQL) query to create a daily custom service level agreement (SLA) report that shows device availability during business hours, and reports node availability as an uptime percentage. Learn more about SolarWinds Network Performance Monitor (NPM).
https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksettimeplace.htm
Select the business hours and work days to include when calculating the ticket open time. When you select your business hours, select the hours when your help desk team is available to provide support for your clients. The default selection indicates a 24-hour business day, with the Start and End time set to identical values. Click Save.
https://support.solarwinds.com/
SolarWinds Customer Success Center provides you with what you need to install, troubleshoot, and optimize your SolarWinds products: product guides, support articles, documentation, trainings, onboarding and upgrading information.
https://www.solarwinds.com/service-desk
SolarWinds Discovery integrates with Service Desk and gives IT pros a complete and accurate picture of their software and hardware infrastructure. These insights allow you to proactively address potential risks to IT services availability. Close View All. Service Desk is an industry favorite. ...
https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-solarwinds-port-requirements.htm
SolarWinds Port Requirements. Updated: August 18, 2021. The following reference provides a comprehensive list of port requirements for SolarWinds products. The ports vary from product to product and on a per use basis. In some cases, ports are configurable. Refer to your product Administrator Guide for more information.
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