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https://www.cisco.com/web/offer/email/it/tuneintocisco/SmartNet_services_data_sheet.pdf
8 hours per day (delivering the replacement hardware during normal business hours only), 5 days a week, with next business day delivery. **Cisco Technical Assistance Center Dependable parts delivery on a global basis is enabled by the Cisco Service Supply Chain, a network of over 900 spare parts depots around the world managed by a sophis
https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/smart-net-total-care/datasheet-c78-735459.html
2-hour response, 24 hours a day, 7 days per week, including holidays. Smart Net Total Care 24x7x4. 4-hour response, 24 hours a day, 7 days a week, including holidays. Smart Net Total Care 8x5x4. 4-hour response, local business hours based on depot time, 5 days a week, no holidays. Smart Net Total Care 8x7x Next Calendar Day
https://www.cisco.com/en/US/prod/service_description0900aecd8029e8ff.pdf
SMARTnet Cisco Responsibilities: • Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days per week to assist with Product use, configuration and trouble shooting issues and access to Cisco.com. Cisco will respond within one (1) hour for all calls received during Standard Business Hours and for Severity 1 and 2 calls
https://community.cisco.com/legacyfs/online/legacy/6/4/8/36846-smartnet-qa.pdf
Services available under a SMARTnet service contract that are not covered under a warranty include: • Rapid replacement of hardware in next-business-day (NBD), four-hour, or two-hour dispatch options (restrictions apply, see Cisco SMARTnet data sheet for additional information) • Continuous technical support through Cisco TAC
https://www.networkworld.com/article/2349708/what-is-smartnet--how-does-it-work-and-how-much-does-it-cost-.html
Reggie Grant's response: SMARTnet is a Maintenance Contract for a specific piece of Cisco Equipment. Price of the contract depends on the piece of …
https://blog.router-switch.com/2020/08/7-types-of-cisco-smartnet-services/
https://das.ohio.gov/Portals/0/DASDivisions/InformationTechnology/IG/NGTS/Technical%20Implementation%20Resources/Service%20Details/Cisco%20Smartnet%20Service.pdf
Cisco SMARTnet Service provides the following device-level support: • Direct access 24 hours a day, 365 days a year to specialized experts in the Cisco Technical Assistance Center (TAC). • Extensive self-help support through Cisco’s online knowledge base, communities, resources, and tools.
https://community.cisco.com/t5/smart-net-total-care-portal-and/smartnet-response-time/td-p/2756812
With Smartnet for 24x7x2 and 24x7x4 RMA the 2 and 4 hrs are described as response times. It is unclear what is meant by response. Certain documents imply this is the maximum time an RMA will take to get to the customer address once the RMA has been processed.
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