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https://www.seatoncx.com/
Customer Experience Consultant. Helping CX Leaders Accelerate Their Impact. Workshops, Voice of Customer Research, and Customer Journey Mapping to empower you with customer insights that inspire action and grow revenue.
https://www.seatoncx.com/about/
And I could sleep again. Along the way, I found my calling: connecting with customers, understanding their needs, and amplifying their voices with a process that inspires action and makes an impact. I started Seaton CX to help you retain more customers. And we can all sleep better when you do.
https://www.seatoncx.com/contact/
I help CX Leaders accelerate their impact. I work one-on-one with you to set CX strategy, build Voice of the Customer programs, and create Customer Journey Maps. And the most important part - I can help you influence executives to make CX a priority and act on your customer insights!
https://www.seatoncx.com/dont-put-your-customer-hat-on/
That may be bad advice. “Put your customer hat on” is a favorite line of process improvement consultants and workshop facilitators. I’ve even said it myself. It means to imagine yourself as a customer, empathize with them, and approach the problem from the customer’s perspective. The facilitator who says it has good intentions: to ...
https://www.seatoncx.com/disclaimer/
Seaton CX LLC accepts no responsibility for the content of websites to which or from which a hyperlink or other reference is made. Products or services offered by third parties shall be subject to the applicable terms and conditions of those third parties. All intellectual property rights to content on this website are vested in Seaton CX LLC.
https://www.seatoncx.com/the-work-week-is-not-obsolete-heres-why/
The work week won’t be obsolete because we support customers and their time-bound needs and wants. However, we shouldn’t ignore an important theme in the blogs and social posts calling for the end of the work week. Remote work hasn’t shattered productivity and the workers have a message for employers: We are trustworthy.
https://www.seatoncx.com/blog/
Write a CX Business Case Your CFO Will Approve. By Dave Seaton / November 23, 2021. November 23, 2021. / Customer Experience. As Customer Experience (CX) leaders, we’re continually in the spotlight to prove the value of CX. This starts with the …
https://www.seatoncx.com/crisis-communication-template-7-customer-questions-and-how-to-answer-them/
This crisis communication template tells you what questions to answer, but how you answer them is equally important. Think like a customer as you prepare your message. Customers don’t care how this is impacting you, but are very concerned about how it is impacting them. Keep the customer’s goals and perspective in mind as you answer each ...
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