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https://trailhead.salesforce.com/en/content/learn/modules/action-plans-in-financial-services-cloud/configure-business-hours-working-days-and-roles#:~:text=From%20Setup%2C%20enter%20Business%20Hours%20in%20the%20Quick,makes%20these%20changes%20in%20the%20Business%20Hours%20section.
https://developer.salesforce.com/docs/atlas.en-us.apexref.meta/apexref/apex_classes_businesshours.htm
// Get the default business hours BusinessHours bh = [SELECT Id FROM BusinessHours WHERE IsDefault = true]; // Create Datetime on May 28, 2013 at 1:06:08 AM in the local timezone. Datetime targetTime = Datetime. newInstance (2013, 5, 28, 1, 6, 8); // Find whether the time is within the default business hours Boolean isWithin = BusinessHours. isWithin (bh. id, targetTime);
https://developer.salesforce.com/docs/atlas.en-us.220.0.api.meta/object_ref/sforce_api_objects_businesshours.htm
Escalation rules only run during the business hours with which they are associated. To set business hours to 24-hours a day, set the times from midnight to midnight (00:00:00 ~ 00:00:00) on each day. By default, business hours are set from 12:00 AM to 12:00 AM in the default time zone specified in your organization's profile.
https://www.forcetalks.com/salesforce-topic/what-are-the-business-hours-in-salesforce-and-how-to-set-it-up/
From Setup, enter Business Hours in the Quick Find box, then select Business Hours. Click New Business Hours. Type a name for the business hours. Click Active to allow users to associate the business hours with cases, escalation rules, milestones, and entitlement processes. Optionally, click Use these business hours as the default to set the business hours as the default business hours on all …
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