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https://www.sage.com/en-us/support/
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https://www.sagecity.com/support_communities/sage50_accounting_us/f/sage-50-accounting---u-s-edition/73935/standardization-of-hours-across-sage-na-customer-support-customer-service
To better serve customers with multiple Sage integrated products, we are standardizing Sage Customer Support and Customer Service hours (including phone and chat) for the majority of Sage products across North America. Effective Monday, March 3, 2014, the standard hours will be 9 a.m. – 8 p.m. ET Monday through Friday, excluding holidays.
https://www.sagecity.com/sage_city_town_hall/b/sage_city_town_hall_blog/posts/standardization-of-hours-across-sage-na-customer-support-amp-service
Feb 17, 2014 · To better serve customers with multiple Sage integrated products, we are standardizing Sage Customer Support and Customer Service hours (including phone and chat) for the majority of Sage products across North America. Effective Monday, March 3, 2014, the standard hours will be 9 a.m. – 8 p.m. ET Monday through Friday, excluding holidays.
https://www.sage.com/en-gb/support/
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