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https://onlinelibrary.wiley.com/doi/full/10.1002/app5.260
Aug 14, 2018 · Various principal/agent and moral hazard problems are identified as well as the persistent poor delivery of national government funds to the local level; the difficulty of recruiting civil service skills into positions in local‐level government; and confirmation that the power to make decisions at the district level remains much the same as before with the composition and influence of the District …Author: Ron Duncan, Chris Banga
https://www.engineeringnews.co.za/article/privatisation-the-only-solution-to-poor-service-delivery-2010-03-19/rep_id:4136
The term ‘service delivery' is mentioned daily and everybody seems to agree that there should be more of it. People complain about the lack of service delivery and why it is not happening faster.
https://tolerosolutions.com/3-ways-prevent-poor-customer-service/
Poor customer service leads to loss of new customers, damage to reputation, increased employee turnover, and reduction in revenues. Customer acquisition isn’t cheap – …
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
The findings showed that the major causes of poor service delivery are councilor interference and political manipulation, corruption and lack of accountability and transparency, inadequate citizen participation, poor human resource policy, failure to manage change,...
https://www.servicedeliverysolutions.com/
Service delivery provides the principles, standards, policies and constraints used to guide the design, development, deployment, operation and retirement of services. Effective service delivery enables providers of services to offer a consistent service experience across a variety of user communities and business contexts at a sustainable and ...
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting critical resources away from actually delivering the services our organizations were …
https://www.sanews.gov.za/south-africa/lasting-solution-needed-improve-service-delivery
Pretoria - A lasting and sustainable solution is needed to improve the capacity of the public service to advance service delivery, says Acting Public Service and Administration Minister Mildred Oliphant.
http://www.ngopulse.org/press-release/five-ways-municipalities-can-enhance-service-delivery-through-data-optimisation
Nov 20, 2017 · Delivery of free basic services to indigent people remains an ongoing challenge for South African municipalities. According to Paul Smith, Local Government Support at Kagiso Trust, this may be attributed to poor data management, which impacts on all aspects of functioning, from customer management to revenue collection.
http://pmg-assets.s3-website-eu-west-1.amazonaws.com/docs/100204idasa.doc
Finally, the presentation will present some possible solutions for improving the current status of local government and service delivery. THE STATE OF LOCAL GOVERNMENT AND SERVICE DELIVERY: SOME REFLECTIONS ON THE EXISTING CHALLENGES. South Africa has taken a significant and positive stride towards the promise of developmental local government.
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