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https://www.scottmadden.com/insight/designing-leading-practices-service-delivery-model-shared-services/
As noted earlier, the service center delivery channel depicted in Figure 2 is most often synonymous with shared services. COEs are also shared by business units and provide an important role in delivery of services. Therefore, aligning COEs with a shared services approach is important to the overall success of shared services.
https://www.gartner.com/smarterwithgartner/five-characteristics-of-the-best-shared-service-centers/
Shared services organizations (SSOs) deliver and demonstrate value to their internal customers in many ways. Managers improve the three main components of shared services — people, process and technology — but the most successful teams typically share five characteristics.
http://www.baselinemag.com/it-management/service-management-is-critical-to-shared-services.html
Our enterprise shared service seeks to deliver a simpler, more consistent way for our associates and customers to find and use services. The platform also helps us optimize our end-to-end service delivery.
https://www.personneltoday.com/hr/shared-services-the-benefits-of-working-together/
Jul 31, 2008 · This is because shared services (together with automated and self-service processes) should reduce the time spent on administration, leaving the HR function to focus on higher value-added activities. Overcoming obstacles. Moving to a shared services model is not without obstacles, however, and the CIPD survey lists the top five challenges as:
https://www2.deloitte.com/content/dam/Deloitte/us/Documents/public-sector/us-federal-hr-shared-services.pdf
Shared services for human resources has gained momentum as federal agen- cies have shown that these services can be consolidated effectively and efficiently with a service delivery model that has been tested over time. Source: deloitte 2015 survey of 311 private and public sector organizations.
https://www.shrm.org/hr-today/news/hr-magazine/Pages/0910grossman.aspx
When Dave Ulrich articulated the HR shared services model more than a decade ago, he conceived it as a way to promote HR expertise and deliver improved services companywide through the division of tasks and expertise. Ulrich, a professor of business administration at the University of Michigan,...Author: Robert J. Grossman
https://www.wavestone.us/insights/the-shared-services-roadmap-strategy-brief/
A shared services approach is one way to reduce costs and improve efficiency. But how do you execute a successful shared services strategy? Download our whitepaper, The Shared Services Roadmap, and learn: The four phases of implementing (and running) a successful shared services center
https://www2.deloitte.com/content/dam/Deloitte/dk/Documents/finance/SSC-Handbook-%20Hit-the-Road.pdf
Shared Services HandbookHit the road 7. Typical service delivery project phases. The process of implementing a service delivery project is different for every company; however, Deloitte uses a structured methodology for SSC and outsourcing.
https://www.ciosummits.com/media/solution_spotlight/IBM_SharedServices_Whitepaper.PDF
of leveraging service delivery models that combine internal shared services with outsourcing (referred to in the market as “hybrid models”). Companies executing these hybrid models are centrally manag-ing their processes using an end-to-end approach and success-fully accelerating the path of transformation. This approach
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