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https://www2.deloitte.com/content/dam/Deloitte/dk/Documents/finance/SSC-Handbook-%20Hit-the-Road.pdf
Shared Services Handbook Hit the road A practical guide to implementing shared services. Contents ... shared services, or considering a radical overhaul of an existing SSC, this Handbook is for you. We created it ... “Is it worth transforming our service delivery
https://www.gartner.com/smarterwithgartner/five-characteristics-of-the-best-shared-service-centers/
Shared services organizations (SSOs) deliver and demonstrate value to their internal customers in many ways. Managers improve the three main components of shared services — people, process and technology — but the most successful teams typically …
http://www.businessofgovernment.org/blog/principles-future-shared-services
In my previous blog on shared services, I talked about a Dynamic Shared Service Delivery Model and 21st century technology delivery.The same principles that drove 21 st Century advances in technologies can be directly applied to the shared services environment. Portability of data is critical to competition, as shown in the telephony model. The mission of shared service providers should focus ...
https://www.vic.gov.au/guiding-principles-shared-services
Principles we follow when delivering IT shared services for departments, service providers, as well as governance of these services. Providers and departments as customers Services will have an outcomes focus - The scope of a shared service will be defined by the desired outcomes, rather than by its technical systems or components.
https://www.ssonetwork.com/global-business-services/columns/coronavirus-and-global-services-delivery-real-impact-or-temporary-imposition-1
Unfortunately, in the face of Coronavirus there’s no get out of jail free card for global services delivery. While implications for the IT/ITES industry are not as immediately obvious as they are for the shipping and manufacturing industries, in just a few weeks, we are already experiencing at least three (and counting) operating challenges ...
https://www.ciosummits.com/media/solution_spotlight/IBM_SharedServices_Whitepaper.PDF
shared services scope) led by a newly created C-level executive. ... Today’s shared services operating models: The engine behind enterprise transformation ... centralized organization built on the principles of global process ownership, highly trained global resources,
https://www.parliament.act.gov.au/__data/assets/pdf_file/0005/374900/21_CIE_Briefing_Note_Shared_Services.pdf
EFFICIENT PRICING PRINCIPLES FOR SHARED SERVICES 3 www.TheCIE.com.au Key points Achieving efficiencies from shared services is an evolutionary process, based heavily on the shared services model that is adopted (that is, from basic to market oriented). Newly formed shared services models are likely to be highly mechanised, basic
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