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https://www.scottmadden.com/insight/designing-leading-practices-service-delivery-model-shared-services/
The service delivery model refers to “tiers” which is commonly used in describing work within shared services. It reflects the points of service and desired escalation path for administrative and transactional inquiries and requests received by a function.
https://www.itproportal.com/features/what-is-a-shared-services-delivery-model/
What is a shared services delivery model. Shared services delivery models are becoming increasingly popular in the business world, as a way of driving growth and increasing profit margins. However, not all of these models are up to the same standard.Author: Fatmir Hyseni
https://simplicable.com/new/shared-services
Dec 16, 2016 · A shared service is a capability that is centralized within an organization or group. The capability is wrapped in a service with a well defined service contract with the expectation that all teams use the service unless they can justify a reason to go their own way.
https://www.hrexchangenetwork.com/shared-services/articles/the-good-the-bad-the-ugly-of-shared-services-imple
Cautions When Implementing Shared Services. One Size Doesn’t Fit All: The underpinning of a Shared Services Model is efficiency and consistency. In practice the shared services leaders drive to make the service and program offerings vanilla or "we do it one way". It’s a logical path to economies of scale.Author: Allan Mccarthy
https://www.shrm.org/hr-today/news/hr-magazine/Pages/0910grossman.aspx
When Dave Ulrich articulated the HR shared services model more than a decade ago, he conceived it as a way to promote HR expertise and deliver improved services companywide through the division of tasks and expertise. Ulrich, a professor of business administration at the University of Michigan,...Author: Robert J. Grossman
https://www.ciosummits.com/media/solution_spotlight/IBM_SharedServices_Whitepaper.PDF
of leveraging service delivery models that combine internal shared services with outsourcing (referred to in the market as “hybrid models”). Companies executing these hybrid models are centrally manag-ing their processes using an end-to-end approach and success-fully accelerating the path of …
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