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https://www.scottmadden.com/insight/designing-leading-practices-service-delivery-model-shared-services/
The service delivery model refers to “tiers” which is commonly used in describing work within shared services. It reflects the points of service and desired escalation path for administrative and transactional inquiries and requests received by a function.
https://www.itproportal.com/features/what-is-a-shared-services-delivery-model/
Shared services delivery models are becoming increasingly popular in the business world, as a way of driving growth and increasing profit margins. However, not all of these models are up to the same standard. While some of the basic approaches might be suitable for smaller businesses,...Author: Fatmir Hyseni
https://icma.org/topic-search/shared-service-delivery
Jun 24, 2019 · As healthcare costs continue to rise, some local governments are looking at shared service agreements as a solution. Slides of the presentation presented at the 2017 ICMA Conference in San Antonio. Local government brings together all kinds of skills and professional backgrounds to make just one service delivery...
https://www.hrexchangenetwork.com/shared-services/articles/the-good-the-bad-the-ugly-of-shared-services-imple
Shared services offers a cost-effective, efficient and consistent platform for service delivery. It is generally a good strategy to facilitate regional and global scaling. Just acknowledge that this is a …Author: Allan Mccarthy
https://www.governmentcomputing.com/national-security/contract-news/shared-services-connected-mod-contract
Dec 20, 2019 · Shared Services Connected (SSCL) has won a £300m Future Service Delivery Contract (FSDC) from the UK Ministry of Defence (MoD) to deliver enhanced access to armed forces pay, pensions, military HR and administrative services.
https://simplicable.com/new/shared-services
Dec 16, 2016 · A shared service is a capability that is centralized within an organization or group. The capability is wrapped in a service with a well defined service contract with the expectation that all teams use the service unless they can justify a reason to go their own way.
https://www2.deloitte.com/content/dam/Deloitte/dk/Documents/finance/SSC-Handbook-%20Hit-the-Road.pdf
Shared Services HandbookHit the road 7. Typical service delivery project phases. The process of implementing a service delivery project is different for every company; however, Deloitte uses a structured methodology for SSC and outsourcing.
https://www.canada.ca/en/shared-services.html
Shared Services Canada (SSC) is responsible for delivering mandated email, data centre and network services to partner organizations in a consolidated and standardized manner to support the delivery of Government of Canada programs and services.
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