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https://www.researchgate.net/publication/272875942_A_Study_of_Service_Desk_Setup_in_Implementing_IT_Service_Management_in_Enterprises
A Study of Service Desk Setup in Implementing IT Service Management in Enterprises ... is a guide for service providers on the delivery of quality information technology (IT) services, processes ...
https://www.researchgate.net/publication/267700998_Evaluation_on_Information_Technology_Service_Management_Process_with_AHP
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