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https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any ...
https://www.sap.com/documents/2014/05/d03e2f04-647c-0010-82c7-eda71af511fa.html
Delivery Service Level. The Automotive Consulting Solution 'Delivery Service Level' is a report that allows for predictions concerning one's own delivery efficiency and backlog.
https://www.ups.com/serviceselector?loc=en_US
The UPS shipping service selector allows you to quickly and conveniently explore domestic, international, and freight shipping options.
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