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https://www.businessmanagementideas.com/service-marketing/electronic-channels/electronic-channels-in-service-marketing/17692
Electronic Channels include all forms of service provision through television, telephone, interactive multimedia, and computers. Many financial and information services are currently distributed through electronic media – banking, bill paying, education.
https://accountlearning.com/benefits-of-electronic-channels-of-distribution-of-services/
Consistent delivery for standardized services: Generally, channels with human interaction are likely to alter the service. But electronic channels ensure consistent delivery of services without any alteration. Moreover, Services Marketing electronic delivery does not interpret the service. Its delivery is the same in all transmissions.
http://www.authorstream.com/Presentation/prateek2nov-843025-electronic-channels-in-service-delivery/
Feb 19, 2011 · delivery management software delivery tracking appdelivery By: Brilliant123 By: Brilliant123
https://www.scribd.com/presentation/81164208/Delivering-Service-Through-Intermediaries-and-Electronic-Channels
Objectives for Chapter 13: Delivering Service through Intermediaries and Electronic Channels Identify the primary channels through which services are delivered to end customers Provide examples of each of the key service intermediaries View delivery of service from two perspectives--the service provider and the service deliverer Identify the benefits and challenges of each method of service delivery Outline the strategies that are used to manage service delivery through …5/5(2)
http://bradley.bradley.edu/~donna/mtg_410.01/chap13/
DELIVERING SERVICE THROUGH INTERMEDIARIES AND ELECTRONIC CHANNELS Chapter 13. Objectives for Chapter 13: Delivering Service through Intermediaries and Electronic Channels. Distribution---Time and Place Utility. Service Provider Participants. Functions Performed by Intermediaries. Types of Intermediaries. Characteristics of Agents. Travel Agent ...
https://www.slideshare.net/RbkAsr/delivering-service-through-intermediaries-and-electronic-channels
Oct 11, 2011 · Chapter 13 Delivering Service Through Intermediaries and Electronic Channels Service Intermediaries Direct or Company-owned Channels Common Issues Involving In… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
https://www.researchgate.net/publication/241461683_Service_Excellence_in_electronic_channels
We now need to focus some of that attention on service delivery through electronic channels. Evidence indicates that service is critical to online customers and that it is generally poor.
https://study.com/academy/lesson/using-electronic-channels-of-communication-strengths-and-weaknesses.html
Electronic Channels Wes and Les are identical twins who both work for competitive car dealerships. Wes is a top salesperson for Motor Works, while Les is a struggling sales representative at Car Lax.
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