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https://accountlearning.com/role-of-technology-in-service-marketing-process/
Technology is influencing the practice of services marketing. It has resulted in tremendous potential for new service offerings. It is shaping the field of service enabling both customers and employees to get and provide customized services. The technology has been the basic force behind the service innovation.
https://www.mycustomer.com/marketing/technology/self-service-and-technology-effects-on-customer-relationships
Self-service and technology: effects on customer relationships. Increasingly, many forms of customer service are being delivered with the help of technology. Much of this technology-delivered service is initiated and carried out by the consumer and involves no direct or indirect contact with representatives of the service provider.
SST's end-to-end servicing model will meet the needs of any portfolio regardless of credit quality. SST employees treat all portfolios with dedication and ownership from the welcome call to closure. This insistence on superior client service leads to a professional, quality experience for all parties.
https://en.wikipedia.org/wiki/Service_system
A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design literature.
https://www.inc.com/guides/cust_tech/20909.html
Customer Service Technology There are a few major areas in which technology now is able to help provide key advantages to businesses in engendering customer loyalty by improving customer service ...
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
Measure Service Delivery O'Connor and his IT/Business team developed a set of SLA's (Service Level Agreements) to measure the performance of each service at …
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
https://www.indiamart.com/infodeep-technologies/
For its Applications Maintenance services, InfoDeep can provide for all levels of support and enhancement from handling initial service desk queries and correcting application errors, through to preventative maintenance, for both packaged and custom application systems.Location: No. 221/A, Gohartaj Building, First Floor Dr. B. Ambedkar Road, Dadar (East), -400014, Mumbai
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