We have collected information about Service Delivery System Design Characteristics And Contingencies for you. Follow the links to find out details on Service Delivery System Design Characteristics And Contingencies.
https://www.emerald.com/insight/content/doi/10.1108/01443571111111946/full/html
– The aim of this paper is to explore and empirically investigate the characteristics and contingencies of service delivery system design., – Informed by the service strategy triad, a single embedded case study was designed to explore empirical data on four target markets, four service concepts, and on the design characteristics of the corresponding four service delivery systems.Author: F. Ponsignon, P.A. Smart, R.S. Maull
https://pdfs.semanticscholar.org/dbd5/db4406692b24af32e30fa61f41708b282c52.pdf
service delivery system design. Originality/value – This paper extends current understanding of service delivery system design characteristics and contingencies. The authors show how design characteristics are contingent on the service concept. Research propositions are formulated to emphasise this contingency. Additionally,
https://www.researchgate.net/publication/235305303_Service_delivery_system_design_Characteristics_and_contingencies
Purpose – The aim of this paper is to explore and empirically investigate the characteristics and contingencies of service delivery system design.
https://ore.exeter.ac.uk/repository/bitstream/handle/10871/15894/Ponsignon%20et%20al_IJOPM_Manuscript_Revised_Final.pdf?sequence=2
1 Service delivery system design: characteristics and contingencies ABSTRACT Purpose: The aim of this paper is to explore and empirically investigate the characteristics and contingencies of service delivery system design. Design/methodology/approach: Informed by the service strategy triad, a single embedded case study was designed to explore empirical data on four target markets, four service
https://ore.exeter.ac.uk/repository/handle/10871/15894
Purpose: The aim of this paper is to explore and empirically investigate the characteristics and contingencies of service delivery system design. Design/methodology/approach: Informed by the service strategy triad, a single embedded case study was designed to explore empirical data on four target markets, four service concepts, and ...Author: F. Ponsignon, P.A. Smart, R.S. Maull
https://www.semanticscholar.org/paper/Service-delivery-system-design%3A-characteristics-and-Ponsignon-Smart/f08e052141d5f4145e9806def30b2f26ea7517e0
Service delivery system design: characteristics and contingencies @inproceedings{Ponsignon2011ServiceDS, title={Service delivery system design: characteristics and contingencies}, author={Frederic Ponsignon and Philip Smart and Roger S. Maull}, year={2011} } Frederic Ponsignon, Philip Smart, Roger S. Maull
https://www.researchgate.net/publication/309410994_Contingencies_and_characteristics_of_service_recovery_system_design_Insights_from_retail_banking
Purpose The purpose of this paper is to explore the contingencies and characteristics of service recovery system (SRS) design. Design/methodology/approach Informed by extensive case study data ...
https://www.deepdyve.com/lp/emerald-publishing/service-delivery-system-design-characteristics-and-contingencies-FDBD3QMDom
Feb 22, 2011 · Read "Service delivery system design: characteristics and contingencies, International Journal of Operations & Production Management" on DeepDyve, the largest online rental service for scholarly research with thousands of academic publications available at your fingertips.
https://core.ac.uk/display/43093868
Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited."Purpose: The aim of this paper is to explore and empirically investigate the characteristics and contingencies of service delivery system design.\ud Design/methodology ...
http://epubs.surrey.ac.uk/820063/
Ponsignon, F, Smart, PA and Maull, RS (2011) Service delivery system design: characteristics and contingencies INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 31 (3). pp. 324-349., Smart, PA and Maull, RS (2011) Service delivery system design: characteristics and contingencies INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTIONAuthor: F. Ponsignon, P.A. Smart, R.S. Maull
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