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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · What is ITIL Service Delivery? September 6, 2019. 6 minute read. Joe Hertvik. ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks.
https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-level-agreement
If we do not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you might be eligible for a credit towards a portion of your monthly service fees. To learn more about our Service Level Agreements for the services, download the Service Level Agreement for Microsoft Online Services.
https://simplicable.com/new/service-level-agreement
Dec 12, 2016 · A service level agreement, or SLA, is a common term for formal service commitments that are made to customers by service providers.The following are illustrative examples of commitments that are commonly included in service level agreements.
https://www.sbuyze.com/2019/09/26/how-slas-carry-the-payload-of-it-service-delivery/
Sep 26, 2019 · After working intently on the Technician and Service Coordinator dashboards (see 9/6 & 9/13 articles), it occurred to me that it is the Service Level Management (SLA) that automat es the dashboards and therefore, IT Service Delivery in general.. The SLA module does all of this: Drives the Ready to Be Resolved widgets for the Techs and the other widgets on their dashboard.
https://azure.microsoft.com/en-us/support/legal/sla/cdn/v1_0/
Read the service-level agreement (SLA) for Microsoft Azure Content Delivery Network. Learn about guarantees, claims, Service Credits, and limitations.
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