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https://www.alrc.gov.au/publication/family-violence-and-commonwealth-laws-dp-76/4-screening-information-sharing-and-privacy/service-delivery-reform/
Service Delivery Reform. Last modified on 18 August, 2011. 4.8 DHS is responsible for the development of service delivery policy and provides access to social, health and other payments and services. It was created on 26 October 2004, as part of the Finance and Administration portfolio.
https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/rp/BudgetReview201112/HumanServices
Budget Review 2011-12 Index Budget 2011–12: Reforms and rationalisation of the Human Services delivery agencies. Peter Yeend and Michael Klapdor. The 2011–12 Budget announced several initiatives to reform and update business operations and information technology (IT) inside the Department of Human Services (DHS).
https://www.ombudsman.gov.au/__data/assets/pdf_file/0021/25851/April-2014-Department-of-Human-Services.pdf
service delivery complaints about Centrelink forward to tracking DHS’ progress over the coming years and expect there will be innovations and improvements to Centrelink’s service delivery offerings as a whole, as well as in relation to the issues highlighted by this investigation.
https://www.transparency.gov.au/annual-reports/department-human-services/2018/part-3-transformation-and-technology/31-reform-service
The department is designing business processes enabled by technology to meet the needs of customers and government and to support welfare reform and broader service delivery transformation. This includes service delivery for job seekers, families, older Australians and people with a disability.
https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/24527/September-2015-One-year-on-from-the-Centrelink-Service-Delivery-Report.pdf
One year on from the Centrelink Service Delivery Report ... service delivery complaints about Centrelink, a programme of the Department of Human Services (DHS). While noting that the majority of Centrelink’s services are delivered without ... needed reform, it will take a number of years to be fully implemented. Until then, DHS needs
https://www.computerworld.com/article/3517221/centrelink-ups-it-reform-keeps-model-204-legacy.html
Centrelink ups IT reform, keeps Model 204 'legacy' ... CIO John Wadeson said the three things driving service delivery changes at Centrelink all play into each other and the fact that the welfare ...Author: Rodney Gedda
https://case.hks.harvard.edu/centrelink-a-service-delivery-agency-in-australia-sequel/
Centrelink: A Service Delivery Agency in Australia (Sequel) Centrelink: A Service Delivery Agency in Australia (Sequel) ... service-delivery entity to determine eligibility and actually issue the checks. Thus is born Centrelink--meant both to improve service and reduce cost--and one of the largest public organizations in Australia.
https://www.readkong.com/page/department-of-human-services-9768022
Commonwealth Ombudsman—Department of Human Services: Investigation into service delivery complaints about Centrelink Page 2 of 85 forward to tracking DHS’ progress over the coming years and expect there will be innovations and improvements to Centrelink’s service delivery offerings as a whole, as well as in relation to the issues highlighted by this investigation.
https://www.computerworld.com/article/3511050/centrelink-medicare-it-to-join-forces.html
The Federal Government is embarking on a major reform of the agency responsible for Centrelink and Medicare, flagging considerable IT changes as a result.
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