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https://www.itnews.com.au/news/govt-to-set-up-new-services-australia-agency-525723
May 26, 2019 · “A key focus for all of my team will be on lifting and improving service delivery for all Australians for the services that [they] rely on,” Morrison said. ... important reform in NSW and has ...Author: Ry Crozier
https://immi.homeaffairs.gov.au/what-we-do/immigration-reform/about-the-reform
As a first step, the Department released a market consultation paper Delivering Visa Services for Australia in June 2017, seeking input from potential market providers to explore innovative solutions for a new visa service delivery business, including new technologies to help design and build a global digital visa-processing platform. This ...
https://pdfs.semanticscholar.org/545a/d7050c3f9b59e450b12a734f04b3c9c6a895.pdf
Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia MARK CONSIDINE∗,JENNYM.LEWIS∗∗ and SIOBHAN O’SULLIVAN∗∗∗ ∗School of Social and Political Sciences, University of Melbourne email: [email protected] ∗∗School of Social and Political Sciences, University of ...
https://www.lga.sa.gov.au/webdata/resources/files/LGA%20Issues%20Paper%20-%20Beyond%202018%20Aged%20Care%20Service%20Delivery.pdf
LGA of SA Beyond 2018: Aged Care Service Delivery Page 4 of 12 Council responses to the Commonwealth aged care reforms A survey of councils across South Australia in preparation of the LGA ageing strategy 2016 – 2021 highlighted that councils are taking a range of approaches to the Commonwealth reforms. These include:
https://ww2.health.wa.gov.au/~/media/Files/Corporate/general%20documents/Health%20Networks/Aged%20care/Older-Person-Model-of-Care.pdf
Person that relates to the continuum of care service delivery for older persons across the WA Health system and beyond. It will serve to inform the development of the specific models of care at the service model and local implementation levels that have been prescribed as the next stages in the document Models of Care: Scoping Document.3
https://www.effectiveservices.org/downloads/ImplementingPublicServiceReform_March2016.pdf
Australia 57 ... • This review aims to inform those involved in implementing public service reform initiatives on what is known about effective ... and front-line service delivery, to name but a few. The more diffuse and system-wide the reform effort, the more difficult it is to ...
https://www.mja.com.au/journal/2005/182/8/ten-years-mental-health-service-reform-australia-are-we-getting-it-right
Apr 18, 2005 · Service restructuring. The changes that followed the introduction of the Mental Health Strategy needed to address the legacy of 30 years of deinstitutionalisation, which saw the number of psychiatric beds decrease from 30 000 to about 8000, with limited development of community services, and a doubling of Australia’s population.10, 11 Under the Mental Health Strategy, the size and …
https://www.mja.com.au/journal/2013/199/4/are-we-there-yet-journey-health-reform-australia
Sep 02, 2013 · Reform action update. In March 2010, the Australian Government released its plan for a National Health and Hospitals Network.7 This was followed in April 2010 by the signing of the National Health and Hospitals Network Agreement between the federal government and, except for Western Australia, all state and territory governments. In a changing political landscape, the Australian …
https://blogs.worldbank.org/governance/one-stop-shops-and-human-face-public-services
Oct 17, 2017 · Modern reform-minded governments try to re-imagine public service delivery from the point of view of service users, as the costs of failing to do so are too high. These governments do not take the dignity of their citizens lightly and look for ways to improve administrative service delivery.
https://www.pwc.com/gx/en/government-public-sector-research/pdf/one-stop-shop-2016.pdf
At a national level in Australia, the Australian Public Service Blue Print for Reform has highlighted the need to understand and engage with citizen, recommending that both Australian survey to collect feedback on citizen’s satisfaction with government service delivery 1”. At a State level, the NSW
https://www.defence.gov.au/EIG/
Estate and Infrastructure Group. Defence Estate and Infrastructure Group (E&IG) is the consolidated service delivery organisation for Defence. E&IG mission: Enabling Defence capability by working in partnership with our clients to deliver integrated services through a highly capable workforce.. E&IG vision: Supporting Defence capability and enabling Defence priorities.
https://www2.deloitte.com/au/en/pages/public-sector/articles/contestability.html
Contestability A new era in service delivery reform. At a time when governments are looking for alternate service delivery models, there has arisen a myriad of ‘contestability’ terms and nomenclature which has caused confusion around the understanding of contestability.
https://www.ombudsman.gov.au/__data/assets/pdf_file/0021/25851/April-2014-Department-of-Human-Services.pdf
service delivery complaints about Centrelink forward to tracking DHS’ progress over the coming years and expect there will be innovations and improvements to Centrelink’s service delivery offerings as a whole, as well as in relation to the issues highlighted by this investigation.
https://www.datsip.qld.gov.au/resources/datsima/publications/policy/qgov-qpc-response.pdf
The Queensland Government commits to service delivery reform that focuses on the needs of individuals. We will work with communities to: provide service delivery models that suit the circumstances, remove impediments to communities providing services, place people at the centre of service delivery, are responsive to
https://www.ica.org/sites/default/files/ESARBICA2011_abstracts_EN_1.pdf
THE ROLE OF RECORDS MANAGEMENT IN THE IMPLEMENTATION OF PUBLIC SERVICE REFORM PROGRAMME IN TANZANIA Paper presented at the XXI Bi-Annual East and Southern Africa Regional Branch of the International Council on Archives (ESARBICA) General Conference on Access to Information: Archives and Records in Support of Public Sector Reform in Context,
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