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https://www.ajol.info/index.php/jsasa/article/download/85724/75631/0
records management programme and low levels of skill and training opportunities in records management. In order to enhance service delivery, the study recommended that a regulatory framework for records management should be developed and implemented. It is also
https://www.ajol.info/index.php/jsasa/article/view/85724
Records management and service delivery: the case of Department of Corporate Services in the Ministry of Health in Botswana. Abstract. This article explores the role of records management in the delivery of public service in Botswana with specific reference to the Corporate Services Division at the Ministry of Health headquarters.Author: G. Mampe, T. Kalusopa
http://uir.unisa.ac.za/bitstream/handle/10500/5737/thesis_marutha_n.pdf?sequence=1
This study focuses on records management in support of service delivery in the public health sector of Limpopo Province, South Africa. The study sought to investigate whether the current records-keeping practices support or undermine service delivery and the e-health readiness level. Mixed methods were used for the survey.
https://hospital-medical-management.imedpub.com/effects-of-health-records-managementon-service-delivery-a-case-study-of-kisiiteaching-and-referral-hosp.pdf
that proper health records management facilitates planning, informed decision making supports continuity, consistency and effectiveness of public service delivery at facilities such as KNH. It is on this background that this researcher seeks to conduct a study on the effects of health records management …Author: Nairobi, Nyanza, Kenya
http://www.strategicjournals.com/index.php/journal/article/view/867
Influence of records management on service delivery in the public sector in Kenya: A case study of lands department, ministry of lands, housing and urban development. Strategic Journal of Business & Change Management, 2(69), 667–688.Author: Annald Nyasinga Ongwenyi, Brighton Yegon, Salome Mathangani
http://erepository.uonbi.ac.ke/bitstream/handle/11295/76964/Abuki_The%20Role%20Of%20Records%20Management%20In%20Public%20Service%20Delivery%20In%20County%20Governments%20In%20Kenya%20A%20Case%20Study%20Of%20Kisii%20County%20Government%20Headquarters.pdf?sequence=3&isAllowed=y
This is important because it is an opportunity for a fresh start and at this level the county. governments have the opportunities to put appropriate practises, principles and other good. records management requirements in place. There is a link between effective records management and enhanced public service delivery.
http://uir.unisa.ac.za/handle/10500/5737
This study focuses on records management in support of service delivery in the public health sector of Limpopo Province, South Africa. The study sought to investigate whether the current records-keeping practices support or undermine service delivery and the e-health readiness level. Mixed methods were used for the survey.
http://siteresources.worldbank.org/EXTARCHIVES/Resources/Core%20Principles.pdf
Managing Records as the Basis for Effective Service Delivery and Public Accountability in Development: An Introduction to Core Principles for Staff of the World Bank and Its Partners July 2000 The World Bank International Records Management TrustFile Size: 126KB
https://www.talkdesk.com/blog/9-organizational-factors-that-affect-service-delivery-in-call-centers/
Mar 20, 2013 · Managers must take initiative to survey their own call center agents in an attempt to identify specific barriers and facilitators to delivery of service quality. This is the first step to improving the quality of service delivered and reaping the benefits of an enhanced customer experience.
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