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http://www.business-fundas.com/2011/services-process-mapping/
Oct 23, 2011 · Process mapping in services marketing is simply a sequential workflow diagram to display a clearer understanding of a series of sequential processes or series of parallel processes that takes place while a service gets delivered to the customer.
https://wiki.en.it-processmaps.com/index.php/Service_Delivery
Service Level Management Process Objective: Service Level Management has the tasks of maintaining the IT Organization's Service Catalogue and reaching binding agreements for internal and external Service Performances. At the interface with the client, Service Level Agreements are agreed.
https://creately.com/diagram/example/h94bgtdd2/Service%20Delivery
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https://www.servicenow.com/products/service-mapping.html
Service Mapping finds IT infrastructure in the context of a business service. It creates a complete and accurate map of all applications, servers, databases, virtual machines, network connections, platform‑as‑a‑service (PaaS) services, and other IT components that support the service.
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