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http://dev2ops.org/2012/07/integrating-devops-tools-into-a-service-delivery-platform-video/
Integrating DevOps tools into a Service Delivery Platform (VIDEO) 2. Damon Edwards / July 23rd, 2012. The ecosystem of open source DevOps-friendly tools has experienced explosive growth in the past few years. There are so many great tools out there that finding the right one for a particular use case has become …
https://inc42.com/resources/15-elements-for-great-customer-service/
Here are 15 elements you must look at to know how the most successful companies focus on customer delight by excellence in service: Know your customers. Build a customer profile.Author: Apoorve Dubey
https://www.youtube.com/watch?v=pRgfXTgVB_4
Feb 19, 2014 · In the recent years, Service Delivery Platforms have quickly gained popularity as a middle ground platform, which enables an optimized exchange of services between telecom network operators ...
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