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https://www.legislation.qld.gov.au/view/pdf/asmade/act-2005-052
Service Delivery and Performance Commission Act 2005 No. 52, 2005 (d) to establish standards for internal government planning and reporting practices about service delivery across the public sector. 12 Functions performed in furtherance of object The commission must have regard to the object of this Act in performing its functions.
http://cpds.apana.org.au/Documents/Crisis_in_GQ/Articles/ImprovingPerformance.htm
A Service Delivery and Performance Commission (SDPC) has been established to search for, and eliminate, waste in Queensland state departments and commercialized agencies . This arose from efforts to find ways to finance increased spending on public hospitals.
https://www.lynda.com/Leadership-Management-tutorials/Service-delivery-performance/585227/646034-4.html
- Operational metrics are just as important…for a service-based business…as they are for a product-based business.…If your company provides services…instead of manufacturing products,…you'll need to assess your service delivery performance.…Examples of businesses using these types of metrics…are consulting or training firms, creative agencies,…public relations firms, and legal firms.…For service businesses…
https://catalogue.nla.gov.au/Record/3791774
Service Delivery and Performance Commission. (2006). Annual report. MLA Citation. Queensland. Service Delivery and Performance Commission. Annual report / Service Delivery and Performance Commission 2006. Australian/Harvard Citation. Queensland. Service Delivery and Performance Commission. 2006, Annual report / Service Delivery and Performance ...
https://www.parliament.qld.gov.au/Documents/TableOffice/TabledPapers/2009/5309T120.pdf
The Service Delivery and Performance Commission (SDPC) undertook a Service Delivery and Performance Management Review (the Review) of the Queensland Police Service between 10 March and 30 June 2008. The Review was part of the 2007–08 SDPC Work Program approved by Premier Beattie. Subsequent to the Review, on 1 July 2008 the SDPC and the ...
https://www.premiers.qld.gov.au/publications/categories/reports/epmsd-report.aspx
Aug 24, 2018 · Enhancing Performance Management and Service Delivery—final report. The Enhancing Performance Management and Service Delivery final report has been considered by the government. The report findings have assisted in the development of Our Future State: Advancing Queensland's Priorities.
https://www.pc.gov.au/research/ongoing/report-on-government-services/2017/approach/performance-measurement
The performance indicator framework. Each service area in the Report has a performance indicator framework and a set of objectives against which performance indicators report (figure 2). Performance indicators include output indicators, grouped under equity, effectiveness and efficiency, and outcome indicators.
https://www.cabinet.qld.gov.au/documents/2009/apr/sdpc%20review%20of%20police/Attachments/Final%20SDPC%20%20Police%20Report.pdf
Service Delivery and Performance Commission Page 1 Report on the Review of the Queensland Police Service June 2008 1 Executive Summary and Recommendations 1.1 Executive summary The objective of this Review is to improve service delivery and performance management in the Queensland Police Service (QPS). The Service Delivery andFile Size: 2MB
https://www.talkdesk.com/blog/9-organizational-factors-that-affect-service-delivery-in-call-centers/
Mar 20, 2013 · In customer-centric call centers, delivery of high quality service is crucial. In order to increase the quality of service that call center agents provide customers, managers must understand any organizational factors that may facilitate or hinder this process.
https://www.cabinet.qld.gov.au/documents/2008/nov/sdpc%20reports%20qld%20transport%20and%20dmr/Attachments/SDPC%20review%20Transport.pdf
Service Delivery and Performance Commission Page 19 Service Delivery and Performance Management Review of Queensland Transport June 2008. The department had a full time equivalent (FTE) staff of 5372 as at 30 June 2007, including a large number of part time and casual workers, such as school crossing supervisors.
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