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https://www2.deloitte.com/us/en/pages/public-sector/articles/federal-government-shared-services-delivery-model.html
The path ahead: Service delivery transformation. At the heart of service delivery transformation is the goal of not simply migrating services into a single provider, but rather finding the best option for each service, regardless of where that option resides—government, commercial, or a mix of both.
https://www.cba.org/Our-Work/Submissions-(1)/Submissions/2017/Fevrier/Study-on-Modernization-of-Client-Service-Delivery
opportunity to participate in the study on the Modernization of Client Service Delivery by the Standing Committee on Citizenship and Immigration. The CBA is a national association of over 36,000 members, including lawyers, notaries, academics and law students, with a …
https://www.topgrouptech.com/public_services.php
Service Delivery and Modernization The modernisation of public services, development of improved governance and stimulation of national economies in the global market are high priorities for senior officials worldwide.
https://www.transparency.gov.au/annual-reports/services-australia/reporting-year/2018-2019-9
Delivery modernisation The Welfare Payment Infrastructure Transformation (WPIT) Programme is a business-led, user-centered, technology-enabled transformation that is fundamentally transforming the delivery of welfare payments and services.
https://www.tpsgc-pwgsc.gc.ca/se-fm/2018/fevrier-february7-2018-eng.html
The Benefits Delivery Modernization (BDM) program was created in order to continue to support a demanding and dynamic business environment and future service delivery expectations. The scope of BDM includes service delivery process improvements and enabling technology renewal.
https://www.researchgate.net/publication/262243888_Electronic_Service_Delivery_-_A_driver_of_public_sector_modernisation
Aug 01, 2002 · Innovative Electronic Service Delivery could well become a driver of the modernisation process in government. The opportunities are still clouded by a …Author: Klaus Lenk
https://en.wikipedia.org/wiki/Service_delivery_framework
A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
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