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https://en.wikipedia.org/wiki/Operations_management_for_services
Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. (pp6–7) It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product. These decisions concern the process ...
https://en.wikipedia.org/wiki/Service_Integration_And_Management
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet ...
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · Service Management Blog What is ITIL Service Delivery? September 6, 2019. 6 minute read. Joe Hertvik. ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s ...
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