We have collected information about Service Delivery Management Books for you. Follow the links to find out details on Service Delivery Management Books.
https://www.amazon.com/Service-Operations-Management-Improving-Delivery/dp/0273740482
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery.4.2/5(7)
https://www.amazon.com/Service-Delivery-Infrastructure-Library-Part/dp/0113300174
Jun 30, 2004 · The guidance, documented in a set of books, describe an integrated, process based, best practice framework for managing, delevop in this case, IT services. To date, this book is the only comprehensive, non-propriestary, publicly available guidance fot IT Management in Service Delivery.4.5/5(3)
https://www.amazon.com/World-Class-Service-Delivery-Wheatcroft/dp/1902505824
'World Class IT Service Delivery' is a best practice guide to service management, exploring IT performance plus the cultural emphasis needed to attain world class levels, how to achieve certification and what the results should look like.Author: Peter Wheatcroft
https://www.amazon.com/Service-Management-Dummies-Judith-Hurwitz/dp/0470440589
Mar 27, 2013 · I have read this book and I also promoting it through my website itsiders.com (although I do not get paid for it) - I think the concept of Service Management is clear, mainly on the basics which are the foundation for any IT Service Management Professional. People who are starting in the area now I would say is a good book to read.3.5/5(11)
https://books.google.com/books/about/Service_Delivery.html?id=Bo6xVZ3IsSwC
Service Delivery is the second element in the new ITILInfrastructure Library to be published. Service providersneed to offer business users adequate support - ServiceDelivery covers all aspects that must be taken intoconsideration. Issues covered include Service LevelManagement, Financial Management for IT Services, ITService .....4/5(4)
https://www.helpscout.com/helpu/customer-service-books/
The 27 Best Customer Service Books “You are the same today as you’ll be in five years except for two things: the books you read and the people you meet,” wrote author and speaker Charlie “Tremendous” Jones.Author: Mathew Patterson
https://www.amazon.com/Service-Management-Strategy-Leadership-Business/dp/0471494399
Jun 27, 2019 · The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation -but above all it emphasizes the special role played by good leadership.5/5(1)
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
tical guidance on managing for results and on prudent fiscal management. It outlines approaches to dealing with corruption and malfeasance. It pro-vides conceptual and practical guidance on alternative service delivery frameworks for extending the reach and access of public services.The series
https://www.ed.ac.uk/information-services/about/service-improvement/recommended-reading
Service Delivery. ISBN: 978011330014. The "Red Book" is the second key ITIL® version 2 text covering the more strategic Service Delivery disciplines. These are Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management and Financial Management for IT Services. As with Service Support, it is a useful reference work providing the …
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