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http://www.statssa.gov.za/publications/Report%2003-01-22/Report%2003-01-222016.pdf
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
administration are the logical consequences of the practice of service delivery from the earliest times. 574 Journal of Public Administration † Vol 39 no 4.1 † November 2004 SERVICE DELIVERY IN THE SOUTH AFRICAN PUBLIC SERVICE: IMPLEMENTATION OF THE BATHO PELE PRINCIPLES BY STATISTICS SOUTH AFRICA M. Crous School of Public Management and ...
https://www.polity.org.za/article/the-reasons-behind-service-delivery-protests-in-south-africa-2009-08-05
Over the past few weeks South Africa experienced a wave of protest action across most provinces. According to ANC spokesperson Jesse Duarte there have been protests in ‘only' 14 of the 283 municipalities, but other sources put the figure at more than twenty. The strike this week by municipal workers raises fears that dissatisfaction with municipal service delivery may further increase and ...
http://pmg-assets.s3-website-eu-west-1.amazonaws.com/docs/100204idasa.doc
the state of local government and service delivery in south africa: issues, challenges and solutions INTRODUCTION The South African legislation on local government emphasizes that municipalities have a pivotal role of democratizing society and fulfilling a developmental role within the new dispensation.
https://www.researchgate.net/publication/332244786_Public_service_delivery_in_South_Africa_The_political_influence_at_local_government_level
However, the contrary is experienced when assessing the performance of local government in South Africa. Municipal service delivery is often plagued by alleged financial irregularities ...
http://www.operationcompassion.co.za/images/Pdf/Legislation%20quidelines/Service%20Delivery%20Model.pdf
adopted a developmental approach to service delivery, integrating social interventions with economic development. South Africa inherited a social welfare system with a unique combination of historical forces. This significantly impacts on the capacity of the current system to address poverty and related issues such as unemployment and HIV and AIDS.File Size: 374KB
https://pdfs.semanticscholar.org/75ce/b7601c46ca1429ddd0cce687eabae724708a.pdf
(School of Government, University of the Western Cape, Bellville 7535, South Africa) Abstract: Fifteen years after South Africa’s first democratic elections in 1994, a significant percentage of the population is yet to access basic services and infrastructure because of government’s slow pace of service delivery.
https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government ...Author: Mareli Crous
http://www.statssa.gov.za/publications/Report%2003-01-22/Report%2003-01-222016.pdf
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
This study sought to identify the causes of poor service delivery and the strategies to improve service delivery in local authorities using the case of Kajiado Local Authority.
http://bangladeshsociology.org/ServiceDelivery13.2-5.pdf
This section highlights the far-reaching service delivery challenges facing municipalities in the Republic of South Africa, particularly Limpopo Province by means of a review of the relevant literature. Local government and service delivery Service delivery refers to the provision of …File Size: 435KB
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