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https://sloanreview.mit.edu/article/five-imperatives-for-improving-service-quality/
Jul 15, 1990 · Five Imperatives for Improving Service Quality. It is time for U.S. companies to raise their service aspirations significantly and for U.S. executives to declare war on mediocre service and set their sights on consistently excellent service, say the authors. ... and implement what the authors call the “five service imperatives.” ...
http://www.sciencewebpublishing.net/jerr/archive/2015/January/pdf/Akpan-Atata%20et%20al.pdf
Accomplishing effective service delivery in academic libraries in Nigeria: The imperatives of IR, FOSS, Google, Wikipedia, Facebook, Twitter and Skype applications Edidiong Akpan-Atata* • Nse E Akwang • Iniobong M Akai • Eno T Eyene Akwa Ibom State University Library, Obio Akpa Campus, Oruk Anam, Akwa Ibom State, Nigeria *Corresponding ...
https://www.ajol.info/index.php/afrrev/article/download/119137/108611/0
Effective School Management and Supervision: Imperative for Quality Education Service Delivery Agih, A. Allen ... the curriculum but also to the effectiveness of the delivery of instruction and also, the execution of the instructional programmes. ... School Management for Quality Education Service Delivery
https://www.citn.org/member_files/tax_content/1a08d4553fd7db952278c6b7f84743ed03695a86.pdf
1 THE IMPERATIVES OF SERVICE DELIVERY IN GOOD GOVERNANCE By: Mike Kofi Afflu, FCIT, MTP(SA),CFIP,CA(GH),BSc Admin(Hons). 1. Introduction There is general agreement that good governance relates to the political
https://assets.kpmg/content/dam/kpmg/nz/pdf/October/integration-imperative-kpmg-nz.pdf
are looking to integrate service delivery through innovative case practice and enhanced use of information technology. The rationale for moving in this direction is clear: siloed approaches to service delivery do not work well for either citizens or governments. Traditional, …
https://repository.up.ac.za/bitstream/handle/2263/30097/16chapter16.pdf?sequence=17&isAllowed=y
16.2.2 Basic principles and approaches on service delivery In order to achieve optimal service delivery, each municipal government should choose a delivery system that is best suited to the type of municipality concerned and after taking into account all the special needs of the local communities.
https://si.imperatives.co.uk/wlr3/
Strategic Imperatives’ industry-leading WLR3 solution is a fully managed gateway which enables Communication Providers to deliver an exceptional level of service; with improved automation, integrated processes, real time access to critical information, order status updates and 24/7 order processing.
http://etd.cput.ac.za/bitstream/handle/20.500.11838/2914/Ngqwala_Nosicelo_Sweetness_204570468.pdf?sequence=1&isAllowed=y
The research study explored and assessed leadership imperatives for effective service delivery at a selected local municipalityas a single case studyin the Eastern CapeProvince, South Africa. Studies have beenconducted on leadership, there are concerns regarding leadership competencies linked to service delivery. The study
https://www.sciencedirect.com/science/article/pii/S0007681307001097
We call this the “service imperative.” In this article, we present our view of the service imperative as a burning platform that is giving birth to many hopeful directions for the future of the global economy. We believe that companies and nations that embrace the service imperative will prosper and benefit, as will individuals who do the same.Author: Mary Jo Bitner, Stephen W. Brown
https://deloittesa.files.wordpress.com/2011/08/framework-for-improving-service-delivery-in-metros.pdf
A framework for improving service delivery in the metros 3 Modernisation Imperative: This imperative represents the third and final stage in the change journey. During this stage there is a strong emphasis on continuous improvement, introduction of new services, integrated development planning and …
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