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https://www2.deloitte.com/us/en/pages/public-sector/solutions/service-delivery-efficiency.html
Future approaches to cost reduction and customer-focused service delivery require more transformative thinking and action. Deloitte can assist finance, human resources, and program leaders in developing their vision, strategy, design, and execution of sustainable transformation across government operations.Occupation: Public Sector Core Government Services Leader
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
Measure Service Delivery O'Connor and his IT/Business team developed a set of SLA's (Service Level Agreements) to measure the performance of each service at the root level. His philosophy is simple.
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · In general, service delivery automation is high return and low risk, and more and more service organizations are finding ways to cut costs and provide a simpler customer experience by reducing human involvement.
https://www.researchgate.net/publication/276891021_The_impact_of_service_delivery_system_effectiveness_on_service_quality_A_hierarchical_approach
The impact of service delivery system effectiveness on service quality: A hierarchical approach. A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text.
http://eprints.leedsbeckett.ac.uk/1574/3/The%20Impact%20of%20Service%20Delivery%20System%20Effectiveness%20on%20Service%20Quality.pdf
effectiveness is related to the degree to which a system’s objectives have been achieved and therefore, an effective SDS is the one that is capable of delivering the outcomes for which it was originally designed and developed (Kingman-Brundage, 1991). Service delivery systemsFile Size: 311KB
http://documents.worldbank.org/curated/en/785091506521681988/Measuring-the-effectiveness-of-service-delivery-delivery-of-government-provided-goods-and-services-in-India
Measuring the effectiveness of service delivery : delivery of government provided goods and services in India (English) Abstract. This paper uses new survey data to measure the government's capacity to deliver goods and services in a manner that includes: high coverage of the population; equal access; and high quality of service delivery.Author: Asli Demirgüç-Kunt, Leora F. Klapper, Neeraj Prasad
https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
Good quality and affordable service delivery is also a condition for the good image of government. The meaning of good service delivery for the image that citizens have of the government is not always valued fairly. Service delivery is not an isolated something, but is part of a complex relation between government, society and citizens.
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
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