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https://hbr.org/1984/01/designing-services-that-deliver
Designing Services That Deliver. by ; ... can be used to test the appeal of different designs to prospective customers. ... A service manager can test a prototype delivery on potential customers ...
https://www.emerald.com/insight/content/doi/10.1108/01443571111111946/full/html
– The aim of this paper is to explore and empirically investigate the characteristics and contingencies of service delivery system design., – Informed by the service strategy triad, a single embedded case study was designed to explore empirical data on four target markets, four service concepts, and on the design characteristics of the corresponding four service delivery systems.Author: F. Ponsignon, P.A. Smart, R.S. Maull
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https://en.wikipedia.org/wiki/Service_delivery_framework
A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context. [further explanation needed] An SDF is the context in ...
https://en.wikipedia.org/wiki/Service_design
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. Service design may function as a way to inform changes to an existing service or create a new service entirely.
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https://www.deliverybydesign.net/
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https://www.researchgate.net/publication/258560590_Service_Design_and_Delivery
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by ...
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