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https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
Service delivery is an essential function in the relation between government bodies and citizens. Over the past ten years the realization that citizens are customers has
http://www.clgf.org.uk/resource-centre/knowledge-hub/topic-local-government-service-delivery/
Local government service delivery Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.
https://patimes.org/practices-local-government-service-delivery/
The most common form of shared service delivery now involves contracts between governments, growing from 17% in 2002 to 20% in 2007. “At the same time, approximately 22% of the local governments in the survey indicated that they had brought back in-house at least one service that they had previously provided through some alternative private arrangement.”
https://www.uts.edu.au/research-and-teaching/our-research/institute-public-policy-and-governance/news/service-delivery
The resource Service Delivery Review: A How to Manual for Local Government has been updated by ACELG and the University of Technology, Sydney’s Centre for Local Government (UTS:CLG) to reflect industry feedback and further support councils undertake service delivery reviews and train staff about this important process.
http://lgs.gov.gh/wp-content/plugins/download-attachments/includes/download.php?id=566
LGS – Service Delivery Standards and Performance Management System FOREWORD The Local Government Service was established by the Local Government Service Act, 2003, Act 656 with the objective “to secure an effective administration and management of local government in the country”.
https://www.undp.org/content/dam/uganda/docs/UNDPUg2014_Principles%20of%20Service%20Delivery%20in%20Uganda%e2%80%99s%20Local%20Governments%20Handbook%20November%202013.pdf
The ability of a local government to meet national service delivery needs is a source of credibility on their part. Conversely, local governments face a critical test …
https://repository.up.ac.za/bitstream/handle/2263/30097/16chapter16.pdf?sequence=17
government is to develop a service delivery capacity in order to meet the basic needs of all. South African communities. The provision of basic services enhances the quality of life of. all citizens, and it increases many new economic opportunities and productive initiatives.
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