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https://answers.sap.com/questions/2574808/return-delivery-process.html
If the customer is to receive replacement goods, do not create a credit memo. You can enter a reason for rejection for the appropriate items in the return. You then create a free of charge subsequent delivery with reference to the return in order to send the replacement goods …1/5
https://help.sap.com/saphelp_crmscen70/helpdata/en/96/e6a8eba7704cd98e348da15b2f41c3/content.htm
Customer Returns - Documents and Returns Stock (Basic) ... the reason for creating a returns order with reference is to check that a customer is eligible to return purchased material. ... You specify the delivery type for the returns delivery document in the item category for returns order items in Customizing for Sales by choosing Sales ...
https://help.sap.com/saphelp_crmscen70/helpdata/en/8e/6f7b0ab70e42ce9bcde698735ef12c/content.htm
Similarly to basic returns processing, this business process for a customer returns business transaction starts with the creation of a returns order in SAP ERP; returned materials are also received using a returns delivery and a corresponding goods receipt posting.
https://blogs.sap.com/2016/09/22/advance-return-management-for-supplier-return/
Sep 22, 2016 · Create Return purchase order by ME21N with document type NB2. Fill Vendor and necessary organizational data. Also, make sure return delivery indicator at PO item level is ticked. Under Return Tab you can find the Vendor RMA number, But RMA number need to fill in item level. Note – Standard SAP not allow to store RMA Number at Header level.Author: Former Member
https://it.toolbox.com/question/complete-sap-return-purchase-order-process-090909
What will happen if it is a part replacement? (i.e. faulty part return to vendor, and vendor delivered a workable part. How do you perform GR for such a replacement? In normal circumstance, I suggested to use SAP "Return Delivery" process (mvt type 122 or 124) to handle "Return to Vendor" process.
https://blogs.sap.com/2020/01/31/advanced-customer-return-management-with-material-replacement-in-sap-sd/
Jan 31, 2020 · Return delivery also created automatically and PGR need to be done for receiving the goods from customer then Quality Inspection team will do the inspection of the received material and release the free of charge replacement material to customer via automatically created SDF (Subsequent Delivery free of charge) document in SAP S/4 HANA 1809 system.
http://www.sapdocs.info/1946/customer-complaints-procedures/
Jan 22, 2009 · A return is a sales document used in complaints processing for when a customer sends goods back. You can create the return in one of the following ways: without ref to an order, with ref to an invoice, with ref to contracts, contract release orders, billing doc.
https://erproof.com/sd/free-training/sap-sd-return-order-process/
Jan 16, 2018 · SAP SD Return Order Process with Replacement. Now, let’s discuss a follow-up scenario for SAP SD return order process. This scenario occurs when the customer demands a replacement for the consequence that our company delivered a wrong or faulty item.
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