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https://dotcio.rpi.edu/get-help
DotCIO's IT Services and Support Center (ITSSC) provides a centralized location for self-serve help through the use of an active knowledge base, featuring commonly requested content and documentation of known issues, as well as an online ticketing system to submit a request for IT assistance.. In addition, the Help Desk team is available during help desk posted hours for phone and in-person ...
https://itssc.rpi.edu/hc/en-us/articles/360010052431-Computer-Repair-RCR-for-Hardware-repair-and-Warranty-Support-for-Mobile-Computing-laptops
Overview. Rensselaer Computer Repair (RCR) is located on the lower level of the Voorhees Computing Center (VCC) and is open Monday - Friday, 8:30am - 4:30pm. Manufacturer-certified technicians provide warranty repair for Lenovo, HP, Dell, Alienware, and Apple equipment.
https://dotcio.rpi.edu/announcements/01142021-1604/dotcio-update-help-desk-and-computer-repair-center-vcc-01142021
The majority of support provided by the Help Desk can be accomplished remotely. Please visit the IT Service and Support Center website to view current hours of coverage and submit an online request for IT assistance. You can also call (518) 276-7777 during hours posted. RCR is open weekdays 9:00am to 4:00pm ET.
https://itssc.rpi.edu/hc/en-us/articles/360020073671-Remote-Computer-Support
All remote support sessions require your consent before the software initiates a connection. Procedures. Requests for IT support should be initiated via normal channels. Visit https://support.rpi.edu for recent announcements, current help desk hours and an introduction to ITSSC (IT Services and Support Center). Click on Get Help to enter ITSSC ...
https://itssc.rpi.edu/hc/en-us
Microsoft Office Suite - Application Installation instructions. Rensselaer-Recommended Laptops and Desktops available through CDWG. Duo Mobile - Multi-Factor Authentication. VPN - logging into the VPN using Multi-Factor Authentication with Duo Mobile app - (prompt for second password) VPN Installation and Connection.
Division of the Chief Information Officer. 110 8th St. Troy, NY 12180 (518) 276-7777. Staff Directory
https://info.rpi.edu/facilities-management/fixx
If you prefer to speak to someone directly, call the Facilities Customer Service Center at (518) 276-2000 from 7:00a.m. to 4:30p.m. Monday through Friday. After hours, please leave a non-emergency voice mail message, and the Service Center staff will process your request the following business day.
https://info.rpi.edu/advising-learning-assistance
Hours Monday through Friday, 9 am to 4:30 pm, except for school holidays. ALAC Staff
https://itssc.rpi.edu/hc/en-us/articles/360007921032-Getting-Started-IT-Services-and-Support-Center-ITSSC-
The IT Services and Support Center (ITSSC) has been established to provide a centralized location for IT information and requesting assistance. This system will improve DotCIO efficiencies, communication and collaboration to provide an improved support experience with your IT inquires.
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