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https://www.bmc.com/blogs/itil-itsm-roles-responsibilities/
In ITSM, the project manager’s role is to define and maintain the service provider’s project management standards and to provide overall resources and management of IT projects. This role is actively involved in the work of the service design as well as the service transition stages of the service lifecycle, and would manage the design coordination as well as transition planning and support …
https://www.fosterandpartnerscareers.com/vacancy/IT-Service-Delivery-Manager-13112015-114842.pdf
The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs.
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
ITIL Roles. ITIL roles or IT service management roles are used to define responsibilities. In particular, they are used to assign process owners to the various ITIL processes, and to define responsibilities for the activities in the detailed process definitions .
http://www.itskeptic.org/itil-service-delivery-manager
I looked at Service Manager [readers should note that the CSI Service Manager bears no relation to the Service Manager in the ITIL v3 Glossary nor the Service Manager mentioned in Service Design Appendix G. They have a LOT of work to do in the Update sorting out all the roles. See my list of V3 roles] Service Manager is some sort of uber-god of ...
https://www.axelos.com/news/blogs/june-2017/why-invisibility-good-service-delivery-manager
Hitesh Patel demystifies the role and qualities of the Service Delivery Manager and where ITIL® Practitioner’s best practice guidance can support their work: Service Delivery Manager (SDM) is a role many people struggle with within IT Service Management (ITSM) and, for every SDM, there’s at least two who aren’t doing it successfully.
https://work.chron.com/job-description-service-delivery-manager-24247.html
A service delivery manager's role focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing...
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