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https://pdfs.semanticscholar.org/ba59/c0972b82e4d38346e04fb44efcbb404c9cd8.pdf
digital divide since then service delivery has taken maximum leap. CSC, a front-end shop that integrates several department services playing a vital role in reaching rural areas [1]. Thus, for reaching remote and rural areas, ICT infrastructure, network bandwidth came in to picture.
https://www.businessdailyafrica.com/analysis/Role-of-ICT-service-delivery-model-vital/539548-1505588-nk6f3x/index.html
Sep 12, 2012 · One of the biggest challenges facing ICT departments in most local organisations is how to transition from the role of a technology-focused operation to one focused on service delivery.Author: William Makatiani
https://www.adb.org/publications/public-service-delivery-role-information-and-communication-technology-improving-governance
Mar 24, 2014 · The paper discusses the use of information and communication technology for improving governance in the delivery of services to the poor. The focus …Author: Subhash Chandra Bhatnagar, Subhash Chandra Bhatnagar
https://gsdrc.org/document-library/public-service-delivery-role-of-information-and-communication-technology-in-improving-governance-and-development-impact/
The focus of this paper is on improving governance through the use of information and communication technology (ICT) in delivering services to the poor, i.e., improving efficiency, accountability, and transparency, and reducing bribes in delivery of services. India and a few other developing nations are home to a very large number of experiments in the …
https://www.researchgate.net/publication/262352156_Use_of_ICT_in_the_public_service_delivery_the_Malaysian_experience
The vision of the Malaysian e-Government initiative which was formulated and launched in 1997 is to transform the public sector service delivery through the use of IT and multimedia.
https://www.brandsouthafrica.com/investments-immigration/science-technology/ictdelivery-050707
05 July 2007. Information communication technology (ICT) is key to service delivery and is one of the essential factors in promoting growth in the South African economy, a report by research and consulting company ForgeAhead finds.
http://www.oecd.org/education/research/2698249.pdf
origination of ICT-based resources. − The role of ICT in guidance can be seen in three ways: as a tool, as an alternative, or as an agent of change. The growth of websites and helplines as forms of technically mediated service delivery means that the potential of ICT as …
http://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?article=1368&context=intl
Public Service Delivery: Role of Information and Communication Technology in Improving Governance and Development Impact . Abstract . The focus of this paper is on improving governance through the use of information and communication technology (ICT) in the delivery of services to the poor, i.e., improving efficiency, accountability, and
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting ...
https://www.researchgate.net/publication/323812665_IMPROVING_SERVICE_DELIVERY_THROUGH_INFORMATION_AND_COMMUNICATION_TECHNOLOGY_IN_THE_NIGERIAN_MANUFACTURING_INDUSTRY
The finding from public servants views show that ICT has significant relationship with delivery of service and that the performance, effective service delivery, transparency and accountability of ...
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