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https://bizfluent.com/list-7363692-causes-poor-customer-service-hospitals-.html
In many cases, hospitals may provide poor customer service because they lack the funds to provide better service. A lack of funds can manifest itself in many different ways, particularly in a public hospital or clinic that is incurring the costs of the treatment.
https://www.rdp.org.na/2011/05/26/poor-service-delivery-at-public-hospitals-and-clinics-by-jeremiah-nambinga/
May 26, 2011 · Over the years after independence, the nation has been inundated with complaints regarding poor service delivery at state hospitals, clinics and medical centers. Recently, the RDP dispatched its leaders to pay visits to several medical institutions both here in Windhoek and elsewhere to verify the problems that are generally raised by the people.
https://www.answers.com/Q/What_are_the_factors_that_cause_poor_service_delivery_in_clinics_and_hospitals
1. Lack of morale and enthusiasm by the poorly paid health workers. Health workers feel unappreciated by both governments and communities. 2. Shortage of doctors leading to long waiting times or sub-standard services. 3. Poor communication at different stages of health care services delivery points.
https://www.healthcareguys.com/2017/12/04/effects-of-the-poor-communication-in-hospitals/
Generally, miscommunication in hospitals occurs during change of shifts, when one caregiver conveys incomplete or partial information about the patient such as: information about allergies, side-effects, and other types of critical information.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6556866/
May 29, 2019 · A study by Kilonzo and Ikamari (2015:124) concluded, however, that affirmative action opportunities had positive impact on the quality of service delivery and that proper application of affirmative action programmes leads to improvement in the quality of service delivery …Author: Winnie T. Maphumulo, Busisiwe R. Bhengu
https://siteresources.worldbank.org/HEALTHNUTRITIONANDPOPULATION/Resources/281627-1095698140167/ImprovingDeliveryofHealthServicesFINAL.pdf
stress, where the potential for large increases in resources is constrained, improving service delivery performance is a key strategy for sustaining progress. Recent interest in health system strengthening has increased the use of innovative strategies for improving service delivery such as the introduction of new community-based organizations and
https://www.ajol.info/index.php/ad/article/download/153826/143413/0
not attended to, poor service delivery will probably continue which will result in cost increases, higher frustration levels of the community, and a decrease in foreign investment.
https://www.dailymaverick.co.za/article/2018-05-14-improving-service-delivery-challenges-in-the-public-sector-and-how-to-address-them/
May 14, 2018 · Systems and processes do not support delivery, and resources are constrained. This leads to low levels of morale and capable resources seeking to leave the public sector. A good example of the frustrations experienced by public servant can be found in this account of a healthcare worker in a public hospital.
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