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https://bizfluent.com/about-6747061-importance-communication-customer-service.html
It is nearly impossible to overestimate the importance of communication skills in customer service. From the first contact a client makes with your business to the way you resolve customer problems, every contact you have with a patron is filled with communication that can be good or bad.
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https://www.bizjournals.com/twincities/stories/2004/06/07/smallb3.html
Jun 07, 2004 · To show poise in a service delivery situation, you must first suspend the insistence of your own expertise in favor of balancing the needs and wants of the customer with your own sense and understanding of what's right, acceptable and doable. It's equally important to conduct that negotiation with a feeling of partnership.
https://www.communicaid.com/communication-skills/blog/communication-skills-2/communication-skills-for-customer-service/
Feb 11, 2011 · Very often the answer is in the communication skills training that they provide their staff and the ongoing coaching and support that ensures standards are kept high. The mirror technique The real secret to successful communication lies in the ability to gauge your customer’s own communication style and expectations and then to mirror and respond appropriately.
https://customersthatstick.com/blog/customer-service-techniques/communication-the-most-important-skill-in-customer-service/
Great customer communication starts when you hire the right customer service rep for the job, it accelerates when you train that rep on the communication skills they need to succeed, and it ends when… well, it never ends. There’s virtually no limit to how much you can work on improving communication skills for your team.
https://www.careerbuilder.com/advice/what-are-customer-service-skills-and-why-are-they-important
Communication Skills. Customer service professionals are tasked primarily with communicating effectively with customers. This can take many forms and may occur via telephone conversations, emails, live interactions, or online chat. Communication is at the core of any customer service skill set.
http://customerthink.com/10-tips-for-effective-communication-with-customers/
Sep 26, 2017 · The effectiveness of communication is not defined by the communication, but by the response. ~ Milton Erickson. Communication skills define how you progress in your personal as well as professional life. You could have a great idea for a new business but if you are unable to communicate it to your partners or investors, you will be shot down.Author: Kushal Dev
https://www.thebalancecareers.com/top-soft-skills-for-customer-service-jobs-2063746
Aug 24, 2019 · Clear communication is essential to customer service. You need to know what the customer wants and be able to articulate what you can do for the customer. Enunciating, speaking loudly enough, and employing an upbeat tone will help you communicate clearly and positively with your customers. These skills are essential in phone communication as well.
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