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https://www.ajol.info/index.php/jsasa/article/download/85724/75631/0
records management programme and low levels of skill and training opportunities in records management. In order to enhance service delivery, the study recommended that a regulatory framework for records management should be developed and implemented. It is also
http://uir.unisa.ac.za/bitstream/handle/10500/5737/thesis_marutha_n.pdf?sequence=1
This study focuses on records management in support of service delivery in the public health sector of Limpopo Province, South Africa. The study sought to investigate whether the current records-keeping practices support or undermine service delivery and the e-health readiness level. Mixed methods were used for the survey.
https://hospital-medical-management.imedpub.com/effects-of-health-records-managementon-service-delivery-a-case-study-of-kisiiteaching-and-referral-hosp.pdf
systems. Ineffective records management systems usually lead to long patient waiting times before patients receive health service. The general objective of this study is to look at the effects of health records management on service delivery, a case study of Kisii Teaching and Referral Hospital specific objectives are finding outAuthor: Nairobi, Nyanza, Kenya
https://www.ajol.info/index.php/jsasa/article/view/85724
This article explores the role of records management in the delivery of public service in Botswana with specific reference to the Corporate Services Division at the Ministry of Health headquarters. This study used the case study approach and was complemented by triangulation of both quantitative and qualitative data collection methods. Data was obtained through questionnaires, interviews ...Author: G. Mampe, T. Kalusopa
https://www.talkdesk.com/blog/9-organizational-factors-that-affect-service-delivery-in-call-centers/
Mar 20, 2013 · In customer-centric call centers, delivery of high quality service is crucial. In order to increase the quality of service that call center agents provide customers, managers must understand any organizational factors that may facilitate or hinder this process.
http://siteresources.worldbank.org/EXTARCHIVES/Resources/Core%20Principles.pdf
Managing Records as the Basis for Effective Service Delivery and Public Accountability in Development: An Introduction to Core Principles for Staff of the World Bank and Its Partners July 2000 The World Bank International Records Management TrustFile Size: 126KB
http://erepository.uonbi.ac.ke/bitstream/handle/11295/76964/Abuki_The%20Role%20Of%20Records%20Management%20In%20Public%20Service%20Delivery%20In%20County%20Governments%20In%20Kenya%20A%20Case%20Study%20Of%20Kisii%20County%20Government%20Headquarters.pdf?sequence=3&isAllowed=y
the role of records management in public service delivery in county governments in kenya: a case study of kisii county government headquarters benard johnson abuki a research project presented in partial fulfilment for the award of master of library and information science, department of library and information science, university of ...
http://uir.unisa.ac.za/handle/10500/5737
This study focuses on records management in support of service delivery in the public health sector of Limpopo Province, South Africa. The study sought to investigate whether the current records-keeping practices support or undermine service delivery and the e-health readiness level.
https://www.emerald.com/insight/content/doi/10.1108/RMJ-10-2017-0030/full/html
Jul 16, 2018 · This study aims to develop a framework for the management of medical records in support of health-care service delivery in the hospitals in the Limpopo province of South Africa.,The study was predominantly quantitative and has used the questionnaires, system analysis, document analysis and observation to collect data in 40 hospitals of Limpopo province.Author: Ngoako Solomon Marutha, Mpho Ngoepe
https://pdfs.semanticscholar.org/5846/df43046cf7f6942191890196c3b1f7554ddb.pdf
The study sought to find out how records management affects service delivery in the perspective of accessibility, retrieval of information, the application of ICT, the accountability and transparency of the processes at the Department and as well as the quality of the services being rendered to the clients. The study employed a conceptual
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