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https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
The findings showed that the major causes of poor service delivery are councilor interference and political manipulation, corruption and lack of accountability and transparency, inadequate citizen participation, poor human resource policy, failure to manage change,...
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · While implementation, system details, and service management are all important, perhaps the best way to distinguish your business is to foster strong customer relationships based on the quality of your service. Below we outline a few ways to drive growth in your company by re-committing to exceptional service delivery:
https://siteresources.worldbank.org/HEALTHNUTRITIONANDPOPULATION/Resources/281627-1095698140167/ImprovingDeliveryofHealthServicesFINAL.pdf
Effective and efficient service delivery is the point at which the potential of the health system to improve lives meets the opportunity to realize health gains. Health service–delivery performance means access and use by those need; adequate quality of care to produce health benefitsin ;
https://tolerosolutions.com/3-ways-prevent-poor-customer-service/
For every customer you lose due to poor customer service, you also lose new customers they could have referred to you, damage to your reputation and brand loyalty. This will further negatively impact your performance and profits. Do the math based on your business model. What are some ways to prevent poor customer service?
https://www.cesa.co.za/node/272
NDP provides solutions to service delivery challenges. Consulting Engineers South Africa ( CESA) is encouraged by Finance Minister Pravin Gordhan’s opinion piece which appeared in the Sunday Times entitled: “How SA can beat global financial turmoil.”Gordhan outlined that there needs to be an improvement in the quality of spending...
https://roodepoortrecord.co.za/2016/09/13/solution-to-all-your-service-delivery-issues/
Solution to all your service delivery issues. City Power offices. The City of Johannesburg (CoJ) is very reliant on residents to log service delivery failures in order to afford them the opportunity to attend to the complaint. The entities of CoJ will remain unaware of breakdowns if they are not reported.
http://www.ngopulse.org/press-release/five-ways-municipalities-can-enhance-service-delivery-through-data-optimisation
Nov 20, 2017 · Five Ways Municipalities Can Enhance Service Delivery Through Data Optimisation Delivery of free basic services to indigent people remains an ongoing challenge for South African municipalities. According to Paul Smith, Local Government Support at Kagiso Trust, this may be attributed to poor data management, which impacts on all aspects of functioning, from customer …
http://pmg-assets.s3-website-eu-west-1.amazonaws.com/docs/100204idasa.doc
Finally, the presentation will present some possible solutions for improving the current status of local government and service delivery. THE STATE OF LOCAL GOVERNMENT AND SERVICE DELIVERY: SOME REFLECTIONS ON THE EXISTING CHALLENGES. South Africa has taken a significant and positive stride towards the promise of developmental local government.
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