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https://www.researchgate.net/publication/281175929_Role_of_Service_Quality_in_Universities
The findings show that information and past experience are significant determinants to form and evaluate service quality in a higher education context, and that service quality is a second order ...
http://werken.ubiobio.cl/html/documentos/articulos_bibliografia_calidad_educacion_superior/calidad_servicio_educacion_superior/csedsup_43.pdf
discussion of quality in higher education, higher education operations are described in three broad categories: education/instructional, administration and auxiliary. To provide adequate background for this discussion, this section discusses two unique diffi-culties of quality efforts in higher education.
https://eric.ed.gov/?id=EJ570433
Describes two action research projects undertaken at an Australian university to improve quality of services to foreign students and improve the institution's image through word of mouth, or informal marketing. Each project, although small, facilitated changes or improvements to a targeted service. The role of management in empowering employees and in action research is discussed.Author: Brian Corbitt
http://www.ijsrp.org/research-paper-0717/ijsrp-p6737.pdf
student expectations, service delivery process and the service output of higher education institutions have an impact on perceived service quality. Oldfield and Baron (2000) argue that students have three main criteria that need to be satisfied by higher education institution and there are identified as requisite
https://www.ukessays.com/essays/education/factors-affecting-quality-of-higher-education-education-essay.php
Factors affecting Quality of Higher Education The quality of higher education may be enhanced through providing proper professional training to the teachers by revising the existing curricula. Higher education is the most important level of education because it develops the manpower for the country that leads the nation in giving insight into ...
http://eprints.um.edu.my/16/1/arivalan.pdf
of service quality in Malaysian higher education environment. Keywords: Service quality, Higher education, Malaysia 1. INTRODUCTION Service quality has become a strategic option for many institutions of higher learning around the globe. The role of service quality has also become critical to the success of an organization (Landrum, et al 2007).
http://siteresources.worldbank.org/EXTHDOFFICE/Resources/5485726-1239047988859/5995659-1239048041095/Basic_Ed_Cluster_HDNCE.pdf
BASIC EDUCATION SERVICE DELIVERY To advance the analytical and operational quality of the World Bank’s promotion of sustainable and inclusive “investment in people”, the Office of the Chief Economist for the Human Development Network promotes an evidence-based approach to development policy. Part of this agenda includes
https://www.researchgate.net/publication/42385843_Service_Quality_and_Student_Satisfaction_A_Case_Study_at_Private_Higher_Education_Institutions
Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions Article (PDF Available) in International Business Research 1(3) · February 2009 with 31,487 Reads
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