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https://www.udemy.com/blog/service-quality-management/
The process of managing the quality of services delivered to a customer according to his expectations is called Service Quality Management. It basically assesses how well a service has been given, so as to improve its quality in the future, identify problems and correct them to increase customer satisfaction.
https://searchnetworking.techtarget.com/feature/Best-practices-for-service-delivery-Translating-customer-needs-into-network-services
Service delivery best practices: Checklist for defining customer requirements by Robbie Harrell. Network services can be defined many ways. Some examples include deployment of VoIP and video over IP services or business critical applications like SAP, …Author: Techtarget
https://www.qualitydigest.com/inside/twitter-ed/best-practice-service-quality-measurement.html
While businesses realize this, managers continue to struggle with defining and measuring quality service and linking those measures back to the direct supervision of employees providing the service. The following are some best practices that will help managers to navigate service quality planning and measurement: Leadership and service quality
http://pubs.sciepub.com/jbms/2/6/1/
Quality in the delivery of goods or services is now accepted as a critical aspect of business management in all fields since it is realised that only by satisfying its customers can an organisation hope to retain its customer base and indeed expand it for the future.
https://work.chron.com/effective-quality-management-hotel-industry-27514.html
Quality is the consistent delivery of service that meets the standards set by the corporation or owners of a hotel. Guests expect quality service and reward it with loyalty and referrals. When guests know they can expect to receive the same level of service every time they visit, you’ve achieved effective quality management.
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