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PBXDom is a real-time call analytics tool that’s easy to set up, offers customizable dashboards for dozens of use cases, and connects your phone system to the cloud.
https://www.pbxdom.com/blog/product/determining-calls-peak-hours
80 percent dissatisfaction of the customers are caused only within the 20 percent hours of the day. According to this rule, most customers become unsatisfied over only a few hours of the day when their calls are answered late or completely missed. As a result, the whole Sales and Support Departments of your company are presented very non-effective.
https://www.pbxdom.com/about-us
PBXDom is a call analytics dashboard that integrates with all major phone systems and UC platforms. No switching major phone systems necessary. We believe in getting ROI from all software, especially analytics. Get immediate ROI from our phone analytics software in several ways: Monitor your telecom bills. Get notified of unusual activity.
https://www.bbb.org/us/ca/walnut/profile/computer-software-developers/pbxdom-llc-1216-646532
Office No 1167, 340 S Lemon Ave. 340 S Lemon Ave. Walnut, CA 91789
https://www.pbxdom.com/blog/product/percentage-abandoned-calls-support-services-department
The total number of incoming calls of Support and Services Department ÷ B = A × 100. B is the percentage value of the abandoned calls. Example: Total number of incoming calls = 150. Total number of answered calls = 138. Now let’s place the numbers in the formulas: A = 150 – 138 = 12. B = 12 × 100 ÷ 150 = 8%. So, the percentage number ...
https://www.pbxdom.com/help-center/help-center-basics-chart
PBXDom comes with 9 different scaled-up charts to present information. To get to the charts page, click on the Chart button on the top-left. 1. Chart Type: to view a list of all the charts available on PBXDom, you can click on the down-arrow icon to the right of the Chart Type menu. Then a menu list appears. 2.
https://play.google.com/store/apps/details?id=com.pbxdom.app&hl=en_US&gl=US
PBXDom's easy-to-use solutions are found in businesses of all sizes: ranging from as few as 5 to over 10,000 extensions, from single site networks to complex multi-site, multi-vendor networks. PBXDom delivers seamless reporting compatibility for voice networks made up of virtually all PBX or IP-PBX manufacturers, including: Avaya, Cisco, Mitel ...
https://www.pbxdom.com/integrations-pbx-uc-systems/cisco/cisco-voice-gateways-call-accounting
Default: 1,440 (24 hours). Set this file close timer to at least five minutes longer than the flush timer set with the maximum cdrflush-timer command. Step 9. maximum cdrflush-timer minutes. (Optional) Sets the maximum time to hold call records in the buffer before appending the records to the accounting file.
https://www.youtube.com/watch?v=JihLerE6JHk
Pbxdom cloud reports can quickly generate detailed descriptions of your telephone or call center activity from anywhere in the world; there is no need to pur...
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