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https://www.amazon.com/Public-Services-Delivery-Governance-Accountability/dp/0821361406
'Public Services Delivery' offers a comprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government.Author: Anwar Shah
https://www.goodreads.com/book/show/1303180.Public_Services_Delivery
May 31, 2005 · The globalization of information--satellite TV, internet, phone and fax--serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector.2/5(1)
https://www.researchgate.net/publication/268523564_PUBLIC_SERVICES_DELIVERY
Service delivery is a development function, which is distributed by individuals, groups, people's institutions, state or non-state organs, to serve the people for better livelihoods (Shah, 2005).
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
Anwar Shah, Series Editor A well-functioning public sector that delivers quality public services consistent with citizen preferences and that fosters private market-led growth while managing fiscal resources pru- dently is considered critical to the World Bank’s mission of poverty alleviation and the
https://openknowledge.worldbank.org/handle/10986/7424
The first part deals with public management reforms to ensure the integrity and improve the efficiency of government operations. It outlines an agenda for public management reforms and discusses the roles of e-government and network solutions in performance improvements.
https://timesofindia.indiatimes.com/city/chennai/coronavirus-tamil-nadu-govt-seeks-public-donation-to-combat-covid-19/articleshow/74847613.cms
CHENNAI: The Tamil Nadu government on Friday requested the public, companies, non-government organisations and donors to contribute to the chief minister’s public relief fund to combat Covid-19 ...
http://siteresources.worldbank.org/PSGLP/Resources/IntergovernmentalFiscalTransfers.pdf
Journal of Public Economics and a specialist member of the Government Tax Commission of Japan. ANWAR SHAH is lead economist and team leader of the Public Sector Governance Program of the World Bank Institute, Washington, DC. He is also a fellow of the Institute for Public Economics, Edmonton, Alberta, Canada.
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