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https://apsdpr.org/index.php/apsdpr/article/view/246
Mar 27, 2019 · Africa's Public Service Delivery & Performance Review is a peer reviewed journal, aimed at the promotion and sharing of knowledge, skills and innovations in government and the wider Public-Sector environment in South Africa and abroad.Author: Worku M. Tadesse
https://www.amazon.com/Service-Delivery-Customer-Satisfaction-Ethiopia/dp/3846549479
Jan 11, 2012 · Currently civil service reform program is undergoing in Ethiopia. The main element of the reform program is delivering efficient and effective service to the public. In this regard there are some public institutions that are successful in satisfying their customers by implementing the reform program.Author: Desta Tesfaw Mebratu
https://www.researchgate.net/publication/279707138_Reforming_Public_Service_Delivery_in_the_Federal_Democratic_Republic_of_Ethiopia_Issues_Challenges_and_Future_Prospects
(NPM) has been adopted to re-en gineer the delivery of public service. Separate, simple tasks are combined into skilled, multi-functional jobs. The stages in a process are performed in their natural order. The volume of checking and control of separate tasks is reduced.
https://www.dandc.eu/en/article/ethiopian-civil-service-reform
The reform of the public service in Ethiopia has made good progress within the last 15 years. Weaknesses from previous political systems have been overcome or at least reduced. Capacity to implement the government programmes has been built or increased, and service orientation, transparency and accountability of the civil service has been improved.
https://openknowledge.worldbank.org/handle/10986/15827?show=full
Ethiopia's system of decentralization process has been credible in devolving power, improving governance and service delivery well as narrowing the per capital differences among Regional Governments and districts.
https://www.undp.org/content/dam/ethiopia/docs/UNDP%20Ethiopia%20Working%20Paper%20Series2updated.pdf
Ethiopia has been promoting civic engagement in the context of decentralization of authority to lower levels as an important policy instrument for addressing local needs effectively and situating the power for public service delivery closer to the people. Decentralization was primarily designed to ensure that
https://freedomhouse.org/report/policy-brief/2018/reform-ethiopia-turning-promise-progress
Reform in Ethiopia: Turning Promise into Progress Ethiopia has seen dramatic political changes this year, but significant challenges remain. The United States should seize this opportunity to support a genuine democratic transition in a pivotal country.
https://www.devex.com/news/reconsidering-civil-service-reform-in-ethiopia-81470
Jul 18, 2013 · The five year (2010/11-2014/15) Growth and Transformation Plan of Ethiopia (GTP) put all the reform agendas under nutshell of capacity building and good governance chapter (MoFED, 2010). The service delivery reform as part of CSR is an ongoing process practiced to date in the country.Author: Devex Editor
https://www.researchgate.net/publication/229923115_Public_sector_capacity_reform_in_Ethiopia_A_tale_of_success_in_two_ministries
To enhance the capacity of public institutions in Ethiopia and to create an ideal environment for investment and economic growth, the public sector has gone through a series of reform processes including the civil service.
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