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https://casi.sas.upenn.edu/iit/muralidharan
Another promising way of improving effectiveness of service delivery is to modify the contractual structure of employment to make job renewal subject to satisfactory performance as measured by both administrators and the community that is being served. A good example is the use of contract teachers who are hired locally at the village level.
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
customer at the heart of service design and service delivery. While the public sector does not choose its customers, the fact that it is required to service them and their diverse requirements is another factor driving the need for new service delivery models. To deliver on the customer promise, public sector organisations must build
http://www.dpsa.gov.za/legislation.php
Commencement of section 31 of the Public Service Amendment Act, 2007 (Act no 30 of 2007) Commencement of section 32 of the Public Service Amendment Act, 2007 (Act no 30 of 2007) Commencement of other provisions of the Public Service Amendment Act, 2007 (Act no 30 of 2007)
http://iasshiksha.org/right-to-public-services-legislation/
Right to Public Services legislation in India comprises statutory laws which guarantee time bound delivery of services for various public services rendered by the Government to citizen.; It provides mechanism for punishing the errant public servant who is deficient in providing the service stipulated under the statute.
https://www.gov.za/documents/constitution-republic-south-africa-rationalisation-public-administration-replacement-laws
Public Service Act, 1994 (Constitution of the Republic of South Africa: Rationalisation of Public Administration: Replacement of laws on public services)
https://www.gov.za/documents/public-service-act-regulations
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Odisha Right to Public Services Act, 2012 in Odisha is an exemplary initiative by the State Government to check corruption in public service delivery. The law enables the citizens to demand public services as a right and also includes a provision for penal action against officials failing to provide the services within the stipulated time.
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
equity,and efficacy of the public sector.Leading public policy experts and practitioners have contributed to the series. The first seven volumes in the series (Fiscal Management, Public Services Delivery, Pub-lic Expenditure Analysis, Tools for Public Sector Evaluations, Macrofederalism and Local
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
South African public service, with the aim of making the public service more efficient, effective and economical. One of the most important policy documents is the White Paper on Transforming Public Service Delivery, or the Batho Pele White Paperof 1997 (Notice No. 1459 of 1997). ‘Batho Pele’ is Sesotho for ‘People First’ and this title was
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