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https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
enhanced service delivery from the private sector, citizens/businesses view the public sector as another provider of ‘services’ – services for which they pay taxes. To address this, the public sector must find ways of improving the efficiency and effectiveness of its …
https://www.researchgate.net/publication/313824737_Model_for_Efficient_Service_Delivery_in_Public_Service
The Modified Quantitative Service Delivery Model (MQSDM) ... Based on measurements that the performance of the implementation of public service policies in public sector organizations Cibeber ...
https://publicmanagementtoolkits.com/collections/delivery-model-option-assessment
Changing service delivery models in the public sector. With changes in technology, evolving client expectations and increased capabilities of service providers and partners, public organizations are continuously examining options to deliver their program or service more efficiently and effectively.
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting ...
https://www.excitant.co.uk/wp-content/uploads/2012/07/Excitant_WP_Public_Sector_Balanced_Scorecard.pdf
More radical service delivery, policy and strategy changes are required. This paper explains how our experience of working with many organisations has led us to a model of the Public Sector Strategy Map has been used, successfully, to capture the both the variety of service deliveryFile Size: 375KB
https://www2.deloitte.com/us/en/pages/public-sector/articles/federal-government-shared-services-delivery-model.html
The path ahead: Service delivery transformation. At the heart of service delivery transformation is the goal of not simply migrating services into a single provider, but rather finding the best option for each service, regardless of where that option resides—government, commercial, or a mix of both.
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
equity,and efficacy of the public sector.Leading public policy experts and practitioners have contributed to the series. The first seven volumes in the series (Fiscal Management, Public Services Delivery, Pub-lic Expenditure Analysis, Tools for Public Sector Evaluations, Macrofederalism and Local
https://www.pwc.com/gx/en/government-public-sector-research/pdf/one-stop-shop-2016.pdf
service delivery Fundamental to the public sector’s response to these change drivers is the need for governments to evaluate its role as a ‘policy maker’, a ‘regulator’ and a ‘provider’ of public services. Greater clarity over each of these roles that will help pave the way to public sector service transformation.
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